F-35 Senior IT CHANGE MANAGER | ITIL 4 Certification Required | Secret Clearance

1 month ago

Arlington, United States Rollout Systems Full time

DOD Security Clearance Level REQUIRED: Active Secret


HOW OUR SENIOR IT CHANGE MANAGER WILL MAKE AN IMPACT: 

The Senior IT Change Manager is responsible for all aspects of the Office of the Chief Information Officer (OCIO) Change Management IAW the ITIL 4 framework. The Change Manager performs the day-to-day management of the change process, ensuring all process activities are correctly performed, including:

  • Reviews and assesses all change requests (CRQs) for accuracy and ensures risk, impact, and business benefit analyses are contained in CRQ documentation.
  • Convenes and chairs Technical Review Board (TRB) meetings, compiles agendas, and records technical SME input on whether changes should be implemented.
  • Manages change calendar to prevent any conflicting change activities.
  • Convenes and chairs Change Approval Board (CAB) meetings and coordinates the presentation of TRB-reviewed changes to government approvers.
  • Submits low-risk, repeatable changes to the CAB for approval as standard changes, maintains the Standard Change Register, and authorizes and schedules standard changes.
  • Coordinates the review of any emergency or directed change.
  • Conducts post-implementation review (PIR) to ensure change outcomes are documented.
  • Works with the Change Management Process Owner to ensure the implementation of reporting using Key Performance Indicators (KPIs).
  • Trains all personnel who may submit CRQs for JVE configuration changes.
  • Documents, maintains, operates, and continuously improves F-35 JPO OCIO Change Management process IAW the ITIL 4 framework.

WHAT YOU’LL NEED TO SUCCEED (REQUIRED):

  • Security Clearance Level: Active Secret
  • Required Experience:
  • Six years of experience directly related to computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management.
  • Four years of concurrent experience managing Change Requests to ensure they follow the approved ITIL process customer SOPs and are correctly followed to meet the service SLAs.
  • Four years of concurrent experience with an ITSM tool (i.e., BMC Remedy, ServiceNow, or Cherwell).
  • Experience with Change Advisory Boards (CABs), the Request for Change (RFC) process, and instilling a Change Management culture.
  • Experience with ITSM-based services.
  • Required Certification: ITIL 4 Foundation, additional ITIL 4 intermediate certification preferred
  • Education: BS/BA degree. Allowable Substitution: Six years of additional related experience or four years of extra work experience with an AA/AS Degree.
  • Work Location: Arlington, VA
  • US Citizenship Required


PAY RANGE WILL BE COMMENSURATE WITH EXPERIENCE, EDUCATION AND CERTIFICATIONS. Base Salary in this posting is a representation of the low end of the range.

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