Manager, Operational Excellence

1 month ago

Fredericksburg, United States CVS Health Full time

Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.


**This position is located onsite in Fredericksburg, VA**


Position Summary

CVS is seeking an operational excellence leader for our Fredericksburg, VA location. This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations. The role will and be responsible for the continuous improvement and support improvement of the key KPIs at the facility. Some specific responsibilities will be maintaining labor management systems (LMS), lean implementation, and process design/improvement. Work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the value stream. Role will be expected to travel 10% of the time to other Distribution Centers.


Primary Job Duties & Responsibilities:

  • 20% Lean Manufacturing System Implementation/sustainment (Kaizen, Training, VSM Roadmap)
  • 20%Engineered Standards and Labor Management System Maintenance & Improvements
  • 20% Project Management and Execution to improve safety, quality, delivery, and cost
  • 20% Data Analysis including DC Labor, productivity reporting and support for planning, staffing, budgeting
  • 20% Process design, optimization, justification/analysis, documentation, and change management


Safety, Quality & Delivery: This role will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand. Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process. Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve

Process Engineering: Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, and resource modeling to improve processes and drive waste reduction for distribution and inventory control operations. Help lead and contribute to site strategy and execution of process improvement initiatives with a primary focus on picking operations (full / split case), replenishment setup to minimize travel, and JIT inventory replenishment to drive higher throughput. Optimizing WMS and LMS standards to ensure accurate labor standards are maintained in the Distribution Center


Lean: This role will be looked at to be the site expert in lean manufacturing and will support the team meet business objectives. Manages and completes high impact CI projects across the operation that lead to improved business results. Assesses CI initiatives and provides input and recommendations on future activities. Demonstrate a high level of competency in wide range of lean tools. Coaches employees in the use and implementation of CI & Lean principles. Support facilitation and execution Kaizen Events through all stages (A3 charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment). Improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and coaching process owners on how to use lean methods to achieve operational excellence


Data Engineering: Contribute or lead changes and projects related to data engineering adding data collection where not present. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or Andon/escalation systems at the site. Will strongly use data to support and drive process and performance management decision with the operations team. Responsible for maintaining standards to drive informed decision making


Project & Change Management: The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time. This individual and kaizen partners must have robust follow through on changes to ensure success. Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change


Automation: Contribute to the requirements specification development of automation improvements to the facility with implementation of key process technologies including but not limited to AMR/AGV, sortation systems, and picking systems (PTL/PTV), packaging systems, and other poke-yoke controls


Required Qualifications

  • 3+ years experience in a manufacturing or distribution center environment
  • Experience managing projects and very experienced in change management
  • Demonstrated success and experience in Lean Manufacturing Concepts
  • Strong interpersonal & communication skills, self-motivated, customer oriented, multi-tasking, and successful at managing multiple priorities and tasks
  • WMS, ERP, MES, or LMS systems and database structure experience
  • Knowledge of MS Office applications
  • Good verbal and written communications skills in English


Preferred Qualifications

  • 5+ years experience in a manufacturing or distribution center environment with 3+ as continuous improvement, industrial engineering, or process engineering
  • Standards based time and motion study systems such as MOST and MTM
  • Manhattan or INFOR WMS system experience
  • PowerBI or Tableau dashboard creation experience
  • Lean Six Sigma Black Belt certification or similar
  • Experience creating project budgets and financial justifications related to capital expenditure equipment/projects
  • Comfortable creating and presenting concepts within team of direct peers as well as senior level management
  • Experience working with a larger corporation and counterparts in other remote locations
  • Able to work with a multidisciplinary approach in problem solving and collaborating with both internal and external stakeholders
  • Strong analytical thinking and problem solving skills and working with data/reports
  • Bachelor Degree (Industrial Engineering or Mechanical engineering preferred)


Education

Bachelor's degree or equivalent experience

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