Customer Experience Representative

2 days ago

Milford, United States Nesco Resource Full time

Nesco Resource is in search of a Customer Experience Representative to join out client's team at their Milford, CT location.

SUMMARY/OBJECTIVE:
To achieve company awareness, establish and build strong client relationships with an assigned account base and provide assistance to the field sales representatives and internal personnel. The Customer Experience Representative (CER) plays a critical role and has the primary responsibility of reviewing orders for accuracy, coordinating order entry activities and providing necessary information to various internal departments to ensure excellent customer experiences.

ESSENTIAL FUNCTIONS:

  • Promote company services to new and existing assigned customers.
  • Assist field sales and internal personnel.
  • Handle day to day activities of assigned account list and serve as the liaison between customer, quality, engineering and manufacturing departments.
  • Generate quotes, coordinate order entry and communicate order requirements to appropriate personnel.
  • Work to expedite orders to assure product is delivered on time for customers need.
  • Establish and build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues to ensure a positive scorecard
  • Performs customer service and account maintenance duties for customers including scorecard and portal management.
  • Review orders for accuracy, coordinate order entry activity, and provide necessary information to various internal departments and external customers and sales organizations.
  • Coordinate customer quote activity within the organization and maintain CRM database.
  • Prepare and present customer quotations and proposals either directly to customers or in conjunction with field sales representatives.
  • Monitor account activity, analyze overall account performance, and provide sales forecasts.
  • Occasional travel to customer locations may be required (+/-10%).
  • Work with SVP of Sales, Marketing and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods.
  • Manage CRM and meet all requirements for effective data management.
  • Manage customer data within company systems including ERP & CRM systems.
  • Travel Requirement: Approximately 10% as needed for the position within customer base.
COMPETENCIES: Core abilities and competencies required for success as an CER
  • Curiosity, Competitive, Collaborative, Coachable
  • Knowledge of technical and mechanical aspects of products and services
  • Knowledge of pricing strategies and negotiation techniques
  • Proficient in MS Office, CRM, Teams
  • Excellent communication skills both virtually and in person
  • Excellent organizational abilities to work effectively on multiple projects in parallel
  • Problem-solving aptitude and ability to think on your feet a must
  • Knowledge of factory production and engineered solutions a plus
  • Previous business and sales experience in manufacturing environment preferable
REQUIRED EXPERIENCE/EDUCATION:
  • 5+ years customer service with BS/BA in a related field preferred.
  • Proven experience in customer service related field with strong "customer first” emphasis.
ADDITIONAL INFORMATION:
  • Direct hire with benefits
  • 1st shift, Monday – Friday, 8am – 5pm
  • Salary range: up to $60K


Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Customer Experience Representative

    3 weeks ago

    Milford, United States Nesco Resource Full time

    Nesco Resource is in search of a Customer Experience Representative to join out client's team at their Milford, CT location.SUMMARY/OBJECTIVE:To achieve company awareness, establish and build strong client relationships with an assigned account base and provide assistance to the field sales representatives and internal personnel. The Customer Experience...

  • Customer Experience Representative

    3 weeks ago

    Milford, United States NESCO Inc Full time

    Nesco Resource is in search of a Customer Experience Representative to join out client's team at their Milford, CT location. SUMMARY/OBJECTIVE: To achieve company awareness, establish and build strong client relationships with an assigned account base and provide assistance to the field sales representatives and internal personnel. The Customer Experience...

  • Customer Service Representative

    1 month ago

    Milford, Ohio, United States Tata Consultancy Services Full time

    Customer Service Representative Job DescriptionAt Tata Consultancy Services, we are seeking a highly skilled Customer Service Representative to play a vital role in delivering exceptional customer experiences. As a key member of our customer-facing team, you will be responsible for handling inbound calls from customers and B2B providers, providing timely and...

  • Customer Experience Representative

    3 weeks ago

    Milford, Massachusetts, United States British Swim School Full time

    {"title": "Customer Experience Specialist", "description": "Join Our Team of Water Safety ProfessionalsWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our swim school team, you will play a critical role in providing an exceptional customer experience for our students...

  • Customer Experience Representative

    3 weeks ago

    Milford, Massachusetts, United States British Swim School Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at British Swim School. As a key member of our poolside team, you will play a critical role in providing an exceptional customer experience for our students and their families.ResponsibilitiesSet up and break down the pool deck area before and after each shiftCheck...

  • Customer Experience Specialist

    1 month ago

    Milford, Ohio, United States Tata Consultancy Services Full time

    Customer Service RepresentativeAs a key member of our customer-facing team at Tata Consultancy Services, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle inbound calls from customers and B2B providers, providing timely and accurate responses, and ensuring seamless communication.Key...

  • Sales and Customer Experience Specialist

    4 weeks ago

    Milford, Connecticut, United States Goldfish Swim School Full time

    Transform Lives with Goldfish Swim SchoolWe are seeking a highly motivated and customer-focused individual to join our team as a Full Time Sales and Customer Service Representative. As a representative of our brand, you will play a vital role in providing exceptional customer service, promoting our services, and contributing to the growth and success of our...

  • Customer Service Representative

    3 weeks ago

    Milford, Delaware, United States Domino's Pizza LLC Full time

    About the RoleYou're a people person with a passion for delivering exceptional customer experiences. As a Customer Service Representative at Domino's Pizza LLC, you'll be the face of our brand, ensuring every customer interaction is positive and memorable.Key ResponsibilitiesProvide top-notch customer service via phone, email, and in-personWork...

  • Customer Service Representative

    7 days ago

    Milford, New Hampshire, United States Inovar Packaging Full time

    Job DescriptionJob Title: Customer Service RepresentativeIndustry: Label Print ManufacturingJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining accurate records of customer...

  • Customer Service Representative

    3 days ago

    Milford, Connecticut, United States Employment Solutions of New York, Inc. Full time

    Job Opportunity: Sales Support / Customer Service RepresentativeEmployment Solutions of New York, Inc. is partnering with a company to hire a Sales Support / Customer Service Representative to work on site in a manufacturing environment in Milford, CT.Key Responsibilities:Provide sales support to customers and internal teamsUtilize knowledge of factory...

  • Customer Service Representative

    3 weeks ago

    Milford, Connecticut, United States Savings Bank of Danbury Full time

    About the PositionSavings Bank of Danbury is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our Customer Care Center, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    3 weeks ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    {"title": "Customer Service Representative", "description": "Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service, ensuring a positive experience for all customers. Your primary responsibilities will include assisting...

  • Customer Service Representative

    4 weeks ago

    Milford, New Hampshire, United States Inovar Packaging Full time

    Job DescriptionJob Title: Customer Service RepresentativeIndustry: Label Print ManufacturingJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Inovar Packaging. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our valued clients.Key...

  • Customer Care Representative

    3 months ago

    Milford, United States Savings Bank of Danbury Full time

    Title **Customer Care Representative** About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our...

  • Customer Service Representative

    3 weeks ago

    Milford, New Hampshire, United States Bar Harbor Bank & Trust Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our financial products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Milford, Massachusetts, United States Milford Regional Medical Center Full time

    Job Title: Customer Service Representative **About the Role** At Milford Regional Medical Center, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our patient care team, you will be responsible for providing exceptional customer service to our patients, families, and healthcare providers. **Key...

  • Customer Experience Ambassador

    3 weeks ago

    Milford, Connecticut, United States Dave & Buster Full time

    Job Title: Winner's Circle RepresentativeAt Dave & Buster's, we're looking for a talented and enthusiastic Winner's Circle Representative to join our team! As a key member of our Midway team, you'll be responsible for delivering an exceptional Guest experience, ensuring every visit is a memorable one.Key Responsibilities:Provide top-notch service to Guests,...

  • Customer Service Representative

    2 weeks ago

    Milford, New Hampshire, United States Bar Harbor Bank & Trust Full time

    Customer Service Representative OpportunityAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our financial products and...

  • Customer Service Representative

    3 days ago

    Milford, Delaware, United States Penske Full time

    About the Role:Penske is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Explain sales procedures and respond to customer inquiries in a professional and...

  • Customer Service Representative

    1 week ago

    Milford, Ohio, United States Tata Consultancy Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tata Consultancy Services. As a Customer Service Representative, you will be responsible for handling inbound calls from customers and B2B providers, providing responses to their inquiries, and resolving issues in a timely and professional...