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Lab Operations Manager

2 months ago

San Jose, United States Snap-on Full time
The manager will oversee employees and operations at the San Jose Calibration and Service Laboratory, actively participating in calibration and service tasks to support ambitious revenue growth goals
This high-visibility role sets strategic direction with Operations and Core Management, while also enhancing methods, equipment, and the scope of services under ISO 17025 accreditation.

Our recent acquisition by Snap-on, Inc., a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information, and systems solutions provides us with even greater opportunities to realize our vision.

Critical functions of the role:

  1. Technical Lab Management
  • Run an accredited laboratory
  • Speak with customers regarding service
  • Ownership of the technical elements of the lab
    • Run annual proficiency testing with national lab to demonstrate ability to calibrate according to the standards
    • Manage team through 2 audits a year - 9000 and 17025
  1. Staff Development
  • Hire, onboard, train and coach staff
  1. Improving the team’s operational efficiency
  • Run sources of demand task system with
  • Bring new ideas to the table to improve the team’s efficiencies
Additional responsibilities include enhancing employee engagement, identifying improvement opportunities and efficiency of operations while supporting employees in achieving individual and company goals.

Collaborates with two other Service and Calibration Laboratory locations and management to standardize and improve processes, methods, and equipment, ensuring consistent calibration and service delivery.

Works with the quality team to manage the QMS to document and standardize practices across service centers, implementing best practices
Ensures calibration and service performance meet customer, organizational, and international standards.

Monitors performance metrics and defines actions for continuous improvement
Oversees budget, resources, inventory, and capital equipment needs
Facilitates communication among stakeholders, support staff, and vendors regarding service and warranty issues.

Ensures planned changes to the Service Department are managed and implemented as needed

Participates in New Product Review meetings with Sales, Marketing, and Engineering, and assists in managing service agreements
Conducts regular service review meetings and coordinates technical activities supporting ISO 9001 and ISO 17025 accreditation.

Contributes to the development and execution of the Operations strategy.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree plus 5 years related management experience
Entrepreneurial mindset that helps develop and execute a growth strategy in support of Operations and Corporate goals
Knowledge of laboratory operations by ISO 17025 is a must
Advanced knowledge of ERP, NetSuite preferred.

CERTIFICATES, LICENSES, REGISTRATIONS - lead auditor for ISO9001 and ISO17025 a plus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Possible exposure to loud noise, non-hazardous chemicals, grease, and heavy equipment.

Some travel to labs may occur a few times a year