Customer Service Representative
1 week ago
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day and create a bank deposit for the next day.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
$17.00 per hour
Planet Fitness is a dynamic and growing company that is committed to enhancing people's lives with an affordable, high-quality fitness experience. As a member of our team, you will have the opportunity to make a difference in the lives of our members and contribute to the success of our company.
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