Technical Support Engineer

2 weeks ago


Gainesville, United States Mastech Digital Full time
  • The IT Technical Support Engineer position is one that provides rotational support with “Hands On” technical support and training.
  • This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.
  • Monitor tickets, to detect trends in technology issues and work with the SD Corporate team to implement solutions.
  • This position requires the employee to travel to designated aread to support daily technical operational issues, as required.
  • This position will require Customer Relationship Management support as it applies to the technology infrastructure.


QUALIFICATIONS

  • Education: Bachelor’s degree in computer science preferred
  • Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
  • Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).


Thank You



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