Agent Operations Manager

3 weeks ago

New York, United States SERHANT. Full time

Operations


SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

The Operations Manager will be responsible for overseeing daily operations and ensuring our office runs efficiently. Our ideal candidate is a team player who is results-driven, reliable, and can assist with our operational needs. This role will report to the Regional Director of Sales.

 

General Accountabilities

·      Work with the Broker, and regional management in the onboarding of new agents by processing all required documentation by the state Department of Business and Professional Regulation, (license activations, renewals, and off boardings.)

·      Responsible for maintaining accurate/compliant information of the ongoing agent roster

·      Filter all incoming/outgoing referrals for accuracy and compliance.

·      Onboarding of all new agents

·      Performing spot checks on agent’s MLS activity to ensure all listing documents are compliant

·      All transfers paperwork, referral agreements for incoming agents and paperwork

·      Responsible for the upkeeping of MLS fees/dues for the broker

·      Responsible for new board memberships/paperwork/fees, etc.

·      Assist agents in the uploading, management, processing, and payments related to transactions.

·      Review all IDX requests and forward them to the broker for approval

·      Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology

·      Champion agent proficiency and effective use of company systems

·      Conduct training on skills improvement with respect to internal systems, resources & technology

·      Promotes SERHANT. internal services in Studios, Ventures, and ID Labs

*The Company reserves the right to add or change duties at any time.

 

Job Qualifications

  • Degree in Business, Operations Management or related field preferred
  • Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook)
  • Proficient in project management software (ClickUp, or similar)
  • Proven work experience as Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Familiarity with real estate business and financial principles

 

Skills

  • Responsible, organized, and diligent, with sense of urgency and attention to detail
  • A dynamic, positive personality that is self-motivated and has excellent communication skills
  • Social perceptiveness
  • Management of personnel resources
  • Excellent communication skills

·      Leadership ability

·      Outstanding organizational skills

 

Compensation and Benefits

  • Competitive Salary
  • Health/Dental/Vision
  • Pre-tax commuter benefits
  • 401(k) with company match

 

How to apply

 

Please email careers@serhant.com with your resume, an explanation of why you’re interested, and what you can contribute to the team.

 

 

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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