Collections Specialist

1 month ago


Oklahoma City, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Collections Specialist in Oklahoma City, Oklahoma. As a Collections Specialist, you will be working in a dynamic environment where your primary responsibilities will involve managing and processing customer credit applications, maintaining customer records, and resolving customer inquiries.

Responsibilities:
• Accurately process and manage customer credit applications
• Maintain detailed and accurate customer credit records
• Respond to and resolve customer inquiries in a timely manner
• Monitor customer accounts and take appropriate action when necessary
• Utilize Billing and Data Entry skills to ensure efficient operations
• Collaborate with other team members to ensure customer satisfaction
• Update and manage customer account information
• Understand and adhere to all relevant industry regulations and standards
• Communicate effectively with customers and team members to ensure smooth operations
• Identify and address any potential issues or discrepancies in customer accounts.• Must possess excellent skills in Billing and Data Entry
• Previous experience as a Collections Specialist or in a similar role
• Knowledge of various collection techniques
• Patient and able to handle customer rejection
• High school diploma; Associate's/Bachelor's degree is a plus
• Ability to work in a fast-paced, goal-oriented environment
• Strong negotiation and communication skills
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Proficient in MS Office and comfortable with database software
• Excellent organizational and multitasking abilities
• Must demonstrate a high degree of attention to detail
• Good understanding of billing procedures
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Demonstrated ability to maintain confidentiality and adhere to company's privacy policies.

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