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IT - Technologist - Exempt IT - Technologist - Exempt

4 months ago

Billerica, United States Artech LLC Full time
Job Title: IT - Technologist
Job ID: 14531
Location: 880 Technology Park Drive, Billerica, MA, 01821
Duration: 24 Months Contract
 
JOB DESCRIPTION
40 hours per week
Location: Onsite (Billerica, MA)
IT Technologist (SAP Application Support)
We are seeking a qualified IT Technologist to assist our manufacturing operations customers with questions and IT incidents concerning Manufacturing Application Support, with focus on SAP ERP. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
 
Objectives of this role:
Provide quick and effective assistance with information technology systems.
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
Listen attentively to customers’ questions and concerns and offer optimal solutions.
Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
Work with desktop, infrastructure, network, and application support engineers to provide customers with superior service.
Support the Configuration department on SAP Master Data changes.
Provide support and advice to the Supply Chain and Engineering teams regarding system capabilities, controls, and process.
 
Responsibilities:
Respond to tech inquiries via service now, email, through online chats, over the phone, or in person.
Inform customers about IT products and services.
Walk customers step-by-step through the problem-solving process.
Help with troubleshooting hardware and software.
Follow up with customers to ensure satisfactory service.
Communicate customer feedback to the appropriate internal team members.
Support Supply Chain and Engineering teams regarding system capabilities, controls, and process.
 
Skills and qualifications:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions.
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service.
IT Business Analysis experience
 
Preferred qualifications:
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field.
Ability to diagnose and resolve a variety of technical issues.
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems.
Experience working as an IT software developer, IT application support role, IT business analyst role.
Education: Bachelor’s degree
Experience: 2+ years of experience in a service-oriented role and manufacturing medical device environment supporting the SAP ERP Application.
supporting the SAP ERP Application.
 
Responsibilities may include the following and other duties may be assigned. Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes. Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards. Evaluates interface between hardware and software, operational requirements, and characteristics of overall system. Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities. Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage. May document testing and maintenance of system updates, modifications, and configurations. May act as a liaison with key technology vendor technologists or other business functions.
 
Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users. Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required. Gather and prioritize integration requirements. Test the quality of a product and its ability to perform a task or solve a problem. Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
 
Technology: Using computational thinking to define technological solutions to real life problems. Design technology that allows for the optimal user experience and broad accessibility. Ability to document detailed technical system specifications based on business system requirements.
 
Specialist Career Stream: Typically, an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower-level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
 
Differentiating Factors Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments.
 
Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments.
 
Innovation and Complexity: Problems and issues faced are general and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
 
Communication and Influence: Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.
 
Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.
 
Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2+ years of experience with a high school diploma or equivalent.

Thank You 
Yadav Anoop
Associate Recruiter