Sr. Client Operations Partner

1 month ago

Chicago, United States NielsenIQ Full time

Company Description

REF36654U

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. 

We are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients, commercial, and various operational teams. 

Remote based role in the US. Candidates must be physically located within the US.

Job Description

As the Sr. Client Operations Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. 

Responsibilities:

Accountable for E2E timely and accurate resolution of operational client requests and issues, related to: Database Services (structural changes/change requests) Product Coding Data Quality issues excluding Coverage & Unusual Trends  Operations SPOC for regional client health including proper development and implementation of Wellness action plans in collaboration with cross-functional teams  Communicate directly with the client, leading/attending meetings alongside the Commercial team to discuss operation matters (participation, Ops materials preparation, and presentation)  Prioritize client assignments, portfolio projects, and resources to deliver the highest value to NIQ and clients  Communicate all impactful Operations activities to Commercial partners including product information, data challenges, and larger NIQ event initiatives  Provide required updates to management, including early transparency to challenges/opportunities and facilitation of action plans and mitigation approaches to maintain client satisfaction Ensure correct and timely execution and delivery of BAU maintenance deliverables in collaboration with cross-functional teams  Triage tickets and cooperate closely with the various Operations/Technology departments to resolve client queries through an efficient workflow  Attend and contribute to internal meetings, including: Client Health Tracking, Quality Escape Management; manage clarification of root causes and preparation of quality improvement plans  Provide escalation support for hot client issues and align with the client and Commercial/Operations leadership on mitigation plans.  Suggest new improvements/new solutions in client databases that result in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ  Identify gaps and areas for improvement in client support processes 

Qualifications

10+ years of experience with a background in the CPG industry and/or related client experience  Strong analytical mind and ability to connect the dots between different Operations functions  Understanding of how data flows through NIQ back-end systems from acquisition to delivery Excellent written and verbal communication skills; ability to translate information to clients clearly and concisely  Ability to manage multiple clients/priorities efficiently while being detail-oriented  Experience with Microsoft Suite tools (Excel, PowerPoint, Outlook)  Ability to coach others and work with senior leaders cross-functionally  Prior NIQ experience preferred 

Additional Information

US Benefits

Comprehensive healthcare plan (medical, Rx, dental and vision). Flexible spending accounts and Health Savings Account (including company contributions). Life and AD&D insurance. 401(k) retirement plan including company matching contributions. Disability insurance. Tuition Reimbursement. Discretionary paid time off program and 11 paid holidays.

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 

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