People & Culture & Congregational Services Coordinator

1 month ago

Miami, United States King Jesus International Ministry Full time
 
People & Culture & Congregational Services Coordinator
  
Job Overview:
The People & Culture and Congregational Services Coordinator is responsible for the operation and cultivating of the ministry’s volunteer community through creative initiatives, assists in the planning and coordinating of internal and external of all congregational services, volunteer related activities and experiences that establishes the culture that fits King Jesus Ministry’s vision for both volunteers and staff. This role involves aiding in building and managing the hospitality ministry, recruiting and retaining volunteers, and contributing creative ideas to enhance monthly services and events.

 
Essential Duties and Responsibilities:
  • Creates, plans and organizes all logistical details for services, by working together with all necessary departments to ensure successful services/activities align with organizational goals and objectives 
  • Recruits, trains, and supervises the volunteer body to support services/ activities planning and execution.
  • Assists in preparing and monitoring department budgets and expenses, and ensuring activities stay within the approved budgetary requirements.
  • Responsible for the management of resources and volunteer software.
  • Creates, executes and  oversees services’ monthly experiences from preparation and set-up through teardown to ensure adherence to planned format, compliance with KJM policy and procedures, support vendors, resolve any unplanned issues, and ensure the overall satisfaction of participants and KJM. 
  • Oversees the running of background checks for volunteers and ensures all departments follow compliance regarding volunteer guidelines and procedures.
  • Establishes and maintains a hospitality team for the ministry, and for the Welcome Center and trains and grows a reliable team of volunteers. 
  • Schedules and executes new volunteer orientations and continual culture training throughout the year for volunteers and staff. 
  • Works with security and legal to ensure compliance for all service and ministry areas.
  • Collaborates with Human Resources and Administration to foster culture engagement amongst staff and volunteers. 
  • Supports administration in culture experience and ensures it’s standardized KJM wide.
  • Collaborates in the creation of Standard Operational Procedures (SOP) as needed for the department.
  • Develops strategies for guest experience and engagement.
  • Assist in implementing and reviewing statistical data of surveys, and executes strategic actions to resolve weak spots.
  • Assists manager in representation of any and all ministries/areas that aren’t led by an employed leader.
  • Manages the volunteers lounge on a weekly basis, including inventory and all other necessary operational aspects of the same. 
  • Assists in creating  documents, systems, structures, and processes to simplify and streamline current operations.
  • Provides support to other departments during special events/services to help meet organizational needs. This may include a temporary adjustment in schedule and assignments.
  • Local, national and international travel may be required
  • Other duties may be assigned
 
Professional Qualifications
  • Great attitude/ people person
  • Excellent crisis management and problem solving 
  • Exceptional communication skills: writing, editing, and proofreading skills
  • Excellent time management skills
  • Ability to structure and organize multiple engagements simultaneously
  • Ability to serve and lead with high levels of humility, openness, and transparency
  • Ability to maintain high levels of confidentiality
  • Excellent communication and public speaking skills 
  • Excellent attention to detail and problem-solving skills
 
Education and/or Experience Requirements
  • Bachelor's degree in Hospitality,  Business Administration, or a related field and 2 years in administrative and management experience or related experience. 
  • Minimum of 4 years of experience in hospitality or related field
 
Spiritual Qualifications
  • Uncompromised commitment to KJM’s vision, values, core beliefs and statement of faith.
  • Agree to be an active participant in King Jesus International Ministry.
  • Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
  • Understand that in this role, they are a critical part of KJM’s mission to bring the supernatural power of God to this generation, and that part of their responsibilities as a church employee includes being considered a spiritual leader in the church.


 

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