Front Desk Manager

2 weeks ago

Atlanta, United States Marriott International Full time

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

The salary range for this position is $50,000 to $62,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Front Desk Manager

    1 week ago

    Atlanta, United States Holiday Inn Express Full time

    The main responsibility of a hotel front desk manager is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to...

  • Hotel Front Desk Manager

    15 hours ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Front Desk Manager

    3 weeks ago

    Atlanta, United States Marriott Full time

    Job Number 24100486 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Atlanta, 181 Peachtree Street NE, Atlanta, Georgia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily...

  • Front Desk Duty Manager

    2 weeks ago

    Atlanta, Georgia, United States IHG Full time

    **Front Desk Duty Manager - Crowne Plaza Atlanta Perimeter at Ravinia** **Hotel Brand:** Crowne Plaza **Location:** United States, Georgia, Atlanta **Hotel:** Crowne Plaza - Atlanta Perimeter at Ravinia (ATLCP) **Job number:** R193800 **Share:** ****Your day to day**** Manage the activities of a front desk shift ensuring that guests receive prompt,...

  • Front Desk Coordinator/Front Office Manager

    5 days ago

    Atlanta, United States dermani MEDSPA Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and enthusiastic Front Desk Coordinator/Front Office Manager to join our team at the Dermani Medspa North Buckhead Chastain location! Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States First Service Corporation Full time

    We are seeking an experienced, enthusiastic Supervisor to lead the front desk team at one of our luxury high-rise condominiums . The Front Desk Supervisor is responsible for overseeing the daily activities of the Front Desk Team in addition to assist Front Desk, Supervisor, Customer Service, Hospitality, Property Management

  • Front Desk Experience Manager

    2 weeks ago

    Atlanta, United States Buckhead Woodhouse Full time

    Front Desk Concierge Manager - Buckhead, Atlanta We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Experience Manager

    4 days ago

    Atlanta, Georgia, United States Buckhead Woodhouse Full time

    Buckhead Woodhouse Buckhead Woodhouse Atlanta, GA Atlanta, GA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago Front Desk Concierge Manager - Buckhead, Atlanta We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do.Our management cares for our...

  • Front Desk Experience Manager

    2 weeks ago

    Atlanta, United States Buckhead Woodhouse Full time

    Front Desk Concierge Manager - Buckhead, Atlanta We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the...

  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Hyatt Regency Atlanta Perimeter at Villa Christina Full time

    Description The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities Essential Job Tasks: •Assists in...

  • Front Desk Experience Manager

    2 weeks ago

    Atlanta, United States Buckhead Woodhouse Full time

    Job DescriptionJob DescriptionFront Desk Concierge Manager - Buckhead, AtlantaWe want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop...

  • Front Desk Agent

    2 months ago

    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Front Desk Agent

    4 weeks ago

    Atlanta, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Front Desk Supervisor

    4 weeks ago

    Atlanta, United States Hyatt Regency Atlanta Perimeter at Villa Christina Full time

    Job DescriptionJob DescriptionThe Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.Responsibilities:Essential Job...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer

  • Front Desk Associate

    1 week ago

    Atlanta, United States Atrium Hospitality Full time

    Hotel: Atlanta Marriott Buckhead. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring t Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Clerk

    3 weeks ago

    Atlanta, United States Careerbuilder-US Full time

    As a Front Desk Agent, you will be the first point of contact for guests visiting our establishment. You will greet guests warmly, provide information about our services and facilities, handle check-ins and check-outs, and assist guests with inquiries and requests throughout their stay. Your friendly and professional demeanor will contribute to creating a...

  • Front Desk Associate

    1 month ago

    Atlanta, United States Priti Enterprise Inc Full time

    Job DescriptionJob DescriptionQuality Inn hotel looking for front office associates who are responsible for the guest registration process and communication of hotel services and promotions.This job requires ability to perform the following:Frequently standing up behind the desk and front office areas.Carrying or lifting items weighing up to 50...

  • Front Desk Associate

    4 weeks ago

    Atlanta, United States Priti Enterprise Inc Full time

    Job DescriptionJob DescriptionQuality Inn hotel looking for front office associates who are responsible for the guest registration process and communication of hotel services and promotions.This job requires ability to perform the following:Frequently standing up behind the desk and front office areas.Carrying or lifting items weighing up to 50...