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Veterinary Receptionist
4 months ago
Wilmington Animal Healthcare Veterinary Hospital is a full-service veterinary hospital located in stunning Wilmington, North Carolina. Just steps from unforgettable ocean views, beaches, and UNC Wilmington, our 6-doctor, AAHA accredited, progressive, small animal practice is world-class. Our professional, compassionate, collaborative, and courteous team is a ton of fun, loves to mentor new graduates, and has been committed to providing comprehensive veterinary care to our highly-valued community since .
If you are a passionate and caring team player, please feel free to send us a resume or apply today
To find out more about Wilmington Animal Healthcare Veterinary Hospital, please visit style="margin: 0px;">
As a Lead Receptionist you will:
Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some weekend and holiday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $18-$20/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5, veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of peopleOur team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8, employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in . Additionally, we have ranked among Inc. ’s List of "Fastest Growing Companies in America" (, , , , and ) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (, , , , and ).
