Lead Application Analyst

6 months ago

Charlotte, United States F.N.B. Corporation Full time

Position Overview:

This position is primarily responsible for developing work plans or reviewing work plan timelines and managing workflows to meet timeframes. The incumbent participates in the project management estimation process, manages and plans for service demand forecasts and may participate in the development of business cases to support Technology projects. The incumbent helps to improve application performance and determines root cause problems with hardware, software and databases and has expertise in all phases of hardware, software and application activities. 

Primary Responsibilities:

Provides top technical and application business expertise to multiple end user groups. Monitors system health, reviews logs and reports and escalates issues to vendors. Performs proactive and preventative maintenance. Uses available data to proactively improve application performance. Designs server applications and performance metrics for monitoring system health.

Formulates and defines system requirements and objectives based on business needs and performance goals. Identifies, explains, resolves and prevents application performance issues. Recommends improvements for business processing requirements and recommends design requirements during installations and upgrades.

Provides technical consulting on business implications of application performance. Leads strategic planning efforts in regard to the development of the application platform to meet organizational requirements and support growth. Communicates with lines of business users and Technology. Requires excellent technology project management skills.

Prevents reliability and performance issues of business applications. Recommends actions to Technology partners to achieve lines of business goals and objectives. Creates and modifies complex processes to solve capacity, limitations and performance issues. Analyzes and revises system hardware and software.

Solves or prevents complex business problems with hardware, software and databases. Provides experience to achieve optimum performance and eliminate down time. Designs and implements tracking processes for hardware and software performance. 

Works with management to set tactical plans to meet objectives. Exerts wide latitude under management oversight in determining objectives for assignments to meet user and Technology requirements. Acts independently on defined project tasks.

Reviews, discusses, designs and implements application changes. Works with Technology, Project Management Office and line of business partners. Collaborates with senior management within the Bank.

Develops and maintains relationships with vendor and consultants. Conducts first review on all contracts and statements of work, etc. Collaborates with vendors to set strategic course for the application platform. Serves as a vendor liaison for assigned applications.

Leads team, helps coordinate work and processes, assigns work and provides input for performance management.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Ability to use general office equipment

Ability to work and multi-task in a fast paced environment

Excellent organizational, analytical and interpersonal skills

Detail-oriented

7 years of technology related experience supporting a variety of applications. Advanced knowledge of administration, processes and operations and determining root cause problems with hardware, software and databases.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Advanced training and certification in the application domain.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

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