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Client Concierge Representative

2 months ago

Phoenix, United States Mr. Handyman Full time

Our very busy Team is looking for the right person


If you are an outgoing, friendly office professional and

want to work in a fast-paced office environment, keep reading.


Our Client Service Specialists are responsible for -


Scheduling and Lead Management– you will be responsible for

customer communications while organizing work and managing schedules for our

Service Professionals


Managing Expectations with Customers – You’ll guide

customers through their projects and manage their expectations.


Create Life-Long Customers – You will follow the Mr.

Handyman Way and consistently deliver a great experience that wows every

customer


Performance in the role -


Quality of Work – Our value comes from meeting and exceeding

our customers expectations at every touch point


Customer Satisfaction – You will be responsible for

delivering an amazing customer experience and ensuring a high level of customer

satisfaction.


Efficiency – Doing the job well and doing the job in a

timely manner are critical to success in this role.


You are -


Comfortable and pleasant on the phone


Able to help solve our customers problems


Excited to understand, believe in, and abide by the Mr.

Handyman values


A team player who is capable of working independently


Excellent in customer communication


Highly organized and a self-starter


Proficient with Microsoft Office.


*Not required but a plus if you have experience with Service

Titan Customer Management Program.


Job Requirements


These are the minimum requirements to be considered for this

position.


Live within commuting distance of our office in Scottsdale

Air Park.


Have professional communication and phone skills


Have 3+ years of experience in an office setting


Available Monday - Friday


Benefits & Pay


The pay range for this position is $16.00 to $18.00 and is

dependent on your experience.


Paid holidays


Vacation time


Sick time


If you meet the requirements for the position, our system

will schedule you for an interview immediately.


You are

applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV

LLC or any of its affiliates. If hired, the franchise owner will be your only

employer. Franchise owners are independent business owners who are solely

responsible for their own wage and benefit programs that can vary among

franchise owners. This job description is meant to describe the general nature

and level of work being performed.

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