Field Service Supervisor

3 months ago

Portland, United States Pacific Office Automation Full time

Position

We are seeking a Field Service Supervisor for our office in Beaverton, OR.

Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.

Essential Job Duties

Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge on all products Make recommendations to Field Service Manager for any identified service training needs Assist Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;

Qualifications

Excellent communication skills, verbal and written; strong customer service skills Strong relationship management skills with customers, vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel and Word Ability to work evenings and weekend hours during peak periods

Experience

Associate’s degree or equivalent 3+ years related experience required, industry experience preferred

Pacific Office Automation Benefits

Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA Programs

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