Customer Service Representative

2 weeks ago

Largo, United States Airgas Full time

How will you CONTRIBUTE

and GROW?JOB SUMMARY: Ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquires and some basic troubleshooting. You are responsible for building and maintaining the business relationship with our customers, drivers and Area Beverage Managers by providing world class customer service to our internal and external customers. This position will also be responsible for responding to customer calls and working with route drivers and service technicians to provide product and services to ANC (Airgas National Carbonation) customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Determine course of action according to customers' needs
- Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
- Follow up with customer and advise on response method and time frame
- Coordinate with A/R on delivery issues due to non-payment
- Liaison between customers and drivers to help business run efficiently
- Non-technical customer support
- Handles next level Customer Service issues.
- Troubleshooting calls.
- Excellent follow up skills
- Work with different departments on training and projects
- Answer phones and respond to customer request
- Provide customers with product and service information
- Transfer calls to appropriate departments
- Assist with special projects given by supervisors
- Assist with voicemail requests
- Provide customers with product and service information
- Assist with rush deliveries
- Update and create processes as needed
- Assist with Portal/ Email Orders

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Airgas offers a profitable, growth oriented business climate along with an outstanding salary and benefits package including medical, dental, vision, 401(k) w/company match and Employee Stock Purchase Plans. * This job description is subject to change based on new responsibilities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
- Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The noise level in the work environment is usually moderate and the work environment is an office setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Determine course of action according to customers' needs
- Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
- Follow up with customer and advise on response method and time frame
- Coordinate with A/R on delivery issues due to non-payment
- Liaison between customers and drivers to help business run efficiently
- Non-technical customer support
- Handles next level Customer Service issues.
- Troubleshooting calls.
- Excellent follow up skills
- Work with different departments on training and projects
- Answer phones and respond to customer request
- Provide customers with product and service information
- Transfer calls to appropriate departments
- Assist with special projects given by supervisors
- Assist with voicemail requests
- Provide customers with product and service information
- Assist with rush deliveries
- Update and create processes as needed
- Assist with Portal/ Email Orders

________________________

Are you a MATCH?

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Airgas offers a profitable, growth oriented business climate along with an outstanding salary and benefits package including medical, dental, vision, 401(k) w/company match and Employee Stock Purchase Plans. * This job description is subject to change based on new responsibilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
- Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The noise level in the work environment is usually moderate and the work environment is an office setting.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

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