Sr. Director, Technical Program Management

4 weeks ago

Richmond, United States Capital One Full time
Center 1 (19052), United States of America, McLean, VirginiaSr. Director, Technical Program Management - Card Modernization

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

About Capital One: At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. 

About the team:

With a team of energized and innovative technologists at the heart of Capital One's Card Business, Core Modernization is transforming Capital One's Card platform with the latest technology while delivering best-in-class services to our customers. More recently, we have invested heavily in modern technology stacks and in using our technology to differentiate, not just to operate. We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to our customers. 

We are now seeking a Senior Director, TPM to continue this journey and lead our modernization of Card Core services, Abstraction Layers, and Data & Solutions Architecture efforts. You will be able to partner with multiple product & technology stakeholders & clients across the Card domains to help them migrate to the modern Core services. You will be the voice of the client to the Card Core organization so we enable a seamless integration and flawless migration of ~50 clients to the modern Core. This is a highly visible role that requires deep technology experience, customer focus, organizational leadership, effective communication and program management skills.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Sr. Directors have:

Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates

Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions

Exceptional communication and collaboration skills

Excellent problem solving and influencing skills

A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker 

Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice

Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

Deep focus on execution, follow-through, accountability, and results

Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications

Bachelor's degree

At least 9 years of experience managing technical programs

Preferred Qualifications

9+ years of experience designing and building data-intensive solutions using distributed computing.

5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS

5+ years of building & leading experienced TPM team

5+ years experience building highly scalable products & platforms

5+ years of experience with Agile delivery

5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact

Experience in building systems & solutions within a highly regulated environment

Bachelor's degree in a related technical field (Computer Science, Software Engineering) 

MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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