Associate Technical Support Analyst

2 weeks ago

Houston, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a member of the Customer Support team with a combination of strong technical and broad clinical skills, the Associate Technical Support Analyst provides clinical applications support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in person at customer hospital sites. Acts as a technical resource person and Cardiology department subject matter expert to support department staff and management. Travels to customer sites to assist with applications/basic workflow issues and provide occasional gap training. Develops and delivers internal training and skills improvement workshops for support staff. The Associate Technical Support Analyst will work in collaboration with Tier 3 support and engineering teams to provide feedback that can be utilized towards product enhancements.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applicationsDiagnosing software and hardware malfunctions and giving direction/ training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problemsIntegrating Change Healthcare Cardiology software with various hospital medical devises and hospital information systemsPerforming software and/or hardware upgrades to existing Change Healthcare Cardiology systems Monitoring, gathering, and analyzing data from various products sources and bio-medical literature to determine clinical significance of observed events and present findings at company internal and customer forumsInterpret clinical user requirements and develop/convey engineering specifications to assist product development groupsMay be assigned to various projects utilizing skillsThe position involves on-call responsibilities and requires flexibility in work schedules

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

Bachelors in Biomedical Engineering 1+ years of experience providing technical support to product support teams, field engineers and techniciansExperience in supporting/educating clinical users on the use of biomedical equipment or clinical technology solutionsProven ability to communicate technical information to technical and non-technical audiences

Preferred Qualifications: 

Experience with Cardiology department workflowExperience with Change Healthcare Cardiology productsFamiliarity with document/registry standards such as JCAHO, NCDR or STS Proven very solid communication, interpersonal, writing, and presentation skillsProven excellent customer services skillsProven solid computer skills (Windows OS, MS Office, Remote connectivity)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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