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Technical Support Analyst

4 months ago

Houston, United States Stellar Bank Full time

A technical support analyst is responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring smooth operations of computer systems and networks within an organization. They play a crucial role in maintaining high levels of user satisfaction and productivity by promptly resolving technical problems and ensuring the efficient functioning of IT infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

3. Collaborate with team members to ensure timely resolution of technical problems and effective communication of solutions.

4. Document and maintain accurate records of all support activities, including troubleshooting steps, resolutions, and user information.

5. Identify recurring technical issues and propose long-term solutions or preventive measures.

6. Conduct user training and orientation sessions to promote awareness of IT systems and best practices.

7. Assist in the maintenance and administration of IT infrastructure, including servers, networks, and security systems.

8. Stay up to date with the latest trends and advancements in technology to provide effective support and recommend improvements.

9. Collaborate with IT teams and vendors to resolve complex technical issues and implement system upgrades or enhancements.

10. Adhere to established IT policies, procedures, and standards, ensuring compliance with data security and privacy regulations.

SECONDARY DUTIES

The position performs duties specific to the position and other functions as assigned by management.

SUPERVISORY RESPONSIBILITY

This position is not responsible for the supervision of staff.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.

The incumbent for this position may operate any of all of the following: telephone, copy and fax machine, adding machine, computer and related printers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:

- Bachelor's degree in computer science, information technology, or a related field. An associate degree in a relevant field may be considered in combination with relevant work experience.
- Proven experience in technical support or a similar role.
- Proficient in diagnosing and resolving technical issues related to networks, servers, and end-user devices.
- Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
- Effective communication skills, both verbal and written, to interact with end-users and team members.
- Customer-oriented approach with a focus on delivering high-quality technical support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of ITIL best practices and ticketing systems is preferred.
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.

**Stellar Benefits**:
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
- Health Care Coverage, no waiting period
- Dental/Vision
- STD/LTD
- Annual Performance Bonus Eligible
- 401K with company match
- Paid Vacation
- Volunteer days
- Tuition Assistance
- And More

**What it Means to Be Stellar**:
Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be