Service Operations Representative

Found in: Talent US C2 - 2 weeks ago

Brentwood, United States Sarnova Full time
Summary:

The Service Operations Representative administrates all transactions related to medical equipment service customers. They will work with all departments to provide timely and thorough customer support. The representative is also responsible for contributing to a data driven culture by maintaining and reporting on service metrics. The representative plays a key role in driving improvements and recommendations including processes, pricing, equipment, and customer service. The representative is also responsible for contributing to the operations team as needed by management. Works closely with Biomedical Equipment Technicians, Warehouse and Service Personnel performing tasks such as packing, shipping, cleaning, preparing shipments, inventory management and other operational needs.

Organizational Impact:

At Sarnova you are not just a number. What you do each day matters. In this role, you are the hub that keeps our Service customers fully prepared with medical equipment and other life-saving devices. You truly impact the success of the Cardio Partners product portfolio by embracing a high level of customer focus and care.

Essential Duties and Responsibilities:

Create sales orders/invoices Prepare quotes, providing customers with estimates for repairs and/or replacement costs Correspond with customers to obtain key information about potential repairs Research repair history by serial number to determine warranty information Create and issue Service RMA’s and ship labels Create and process loaner equipment. Responsible for loaner asset tracking and updates Work with receiving to verify product and customer information Properly document all communication with customers including inbound customer phone calls Record keeping and updating systems and spreadsheets Provide basic technical support to assist customers over the phone Review, edit, process, and print all equipment unit orders and print all equipment parts orders Proactively reaches out to customers regarding the service of their equipment Provide annual reports for customers on their repair history Drive service process improvements and recommend pricing, equipment, and customer improvements Monitor and process orders in accordance with Gross Profit guidelines Works with operations to assist in order preparation and day-to-day readiness Assist operations in the development and growth of the company Other projects and job duties as assigned

Skills/Experience Required:

Strong computer skills with a basic understanding of MS Outlook, Word, and Excel Ability to work in/contribute to a team environment Excellent customer relations skills Strong attention to detail and accuracy Excellent problem-solving skills. Can research problems and respond to the customer (either internal or external) within the time frame given Ability to read and interpret technical documents and translate information to customers Ability to write routine reports and correspondence Prioritize and organize daily follow-ups to ensure timely resolution Communicate with customers via phone, fax, e-mail, or software management
 

  • Guest Service Representative

    Found in: Talent US C2 - 2 weeks ago

    Brentwood, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Brentwood is currently hiring part-time Guest Service Representatives. We're looking for smiling, friendly and super positive employees to bring joy to guests with cake! Perks include: Perfect hours for a balanced work schedule; closed on Sundays and major holidays! Employee Discounts on Bundt Cake and Retail Casual Uniform Fun...

  • Client Services Representative

    3 days ago

    Brentwood, United States Kaman & Cusimano LLC Full time

    Job DescriptionJob DescriptionEstablished community association (condo/HOA law) firm that offers a tremendous opportunity for long term advancement and professional development opportunities is excited to add a client services representative to our dynamic and engaging Tennessee office that offers a tremendous opportunity to begin or continue a career in the...

  • Guest Service Representative

    1 week ago

    Brentwood, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Brentwood is currently hiring part-time Guest Service RepresentativesWe're looking for smiling, friendly and super positive employees to bring joy to guests with cake! Perks include: Perfect hours for a balanced work schedule; closed on Sundays and major holidays! Employee Discounts on Bundt Cake and Retail Casual Uniform Fun and joyful...

  • Seasonal Client Service Representative

    Found in: Talent US C2 - 2 weeks ago

    Brentwood, United States US Tech Solutions Full time

    We are seeking a Seasonal Client Service Representative to join our team based out of Edgewood, NY during Proxy Season. The candidate will be working on our Client Facing team managing internal and external clients as well as checking the accuracy of forms and entering data into a tracking database. The candidate should be experienced working in a...

  • Guest Service Rep

    2 weeks ago

    Brentwood, United States Nothing Bundt Cakes of Brentwood Full time

    Job DescriptionJob DescriptionNothing Bundt Cakes Brentwood is currently hiring part-time Morning Guest Service Representatives! At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right...

  • Regional Director of Operations

    2 weeks ago

    Brentwood, United States American Landscaping Partners Full time

    Job DescriptionJob DescriptionDescription:The Regional Director of Operations plays a pivotal role in the organization, leading a team of operations leaders across the region’s Operating Companies. This individual is responsible for standardizing and implementing key performance indicators (KPIs) and measurables, as well as establishing daily disciplines...

  • Sales Representative

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Brentwood , CA 94513, United States Orangetheory Full time

    Orangetheory - JobID: 100-135251103 [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Orangetheory, you'll: Meet daily, weekly and monthly sales goals; Convert leads to memberships through in studio tours, phone inquiries, and zoom calls; Sell Memberships, Class Packages, Retail, and additional services; Conduct telephone inquiries/follow...

  • Sales Representative

    1 week ago

    Brentwood, United States Orangetheory Fitness - Northern California - #0195 Full time

    Job DescriptionJob DescriptionJob TypeFull-timeQualificationsSales: 1 year (Preferred)Full Job DescriptionDO you love FITNESS? Does the idea of helping people excite you? Are you energetic?Orangetheory Fitness is looking for qualified individuals to join our team at our Brentwood NorCal studio. Review the material below as well as on our website...

  • Service Desk Analyst I

    2 weeks ago

    Brentwood, United States Ovation Healthcare Full time

    Welcome to Ovation Healthcare!At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of...

  • Senior Client Service Manager

    2 days ago

    Brentwood, United States Arthur J. Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Entry Level Client Representative

    1 week ago

    Brentwood, United States The Now Full time

    Job DescriptionJob DescriptionTake control of your income by diving into a career with incredibly high earning potential!NO cold-calling or door-to-door tacticsNO business-to-business sellingNO networking with family or friends for supportNO aggressive sales tacticsNO multi level marketing What we're looking for:Outgoing, driven and enthusiastic...

  • Receptionist

    2 weeks ago

    Brentwood, United States LENDERS TITLE COMPANY Full time

    Job DescriptionJob DescriptionSUMMARYThe Receptionist is responsible for answering inquiries and obtaining information for general public, customers, visitors, and other interested parties and providing general clerical support ESSENTIAL DUTIES AND RESPONSIBILITIESOperates telephone to answer, screen and forward calls, providing information, taking messages...

  • Sales Administrative Assistant

    Found in: Appcast Linkedin GBL C2 - 3 days ago

    Brentwood, United States Supplement Manufacturing Partners (SMP Nutra) Full time

    Company DescriptionSupplement Manufacturing Partners (SMP Nutra), located in Brentwood, NY, specializes in manufacturing and packaging over-the-counter vitamins and supplement products. We create vitamin products in capsule, tablet, powder, and gummy form for brands to sell to their customer base. As a young company experiencing rapid growth, we aim to be...

  • Card Scan Technician

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Brentwood, United States IDEMIA Full time

    Overview: IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity,...

  • Aviation Safety Inspector

    Found in: Talent US 2 C2 - 1 week ago

    Brentwood, United States Federal Aviation Administration Full time

    Summary Incumbent will serve as a Principal Avionics Inspector (PAI) for the Skywest Charter CMU at the Allegheny FSDO. Duties The PAI receives administrative direction from management in terms of broadly defined missions or functions. The PAI, mostly independently plans, designs, and carries out programs, projects, studies, or other work. The...

  • Entry Level Administrative Assistant

    2 days ago

    Brentwood, United States Bond Consultants Group Full time

    Job DescriptionJob DescriptionSUMMARY: Partner with a designated Salesperson (s) to manage current and prospective customer accounts. Receive, process, and continuously maintain/service these accounts. (Japanese skill is a plus)PRIMARY RESPONSIBILITIES, not all-inclusive: • Serve as direct support of the Salesperson (s) responsible for the accounts in...

  • Financial Center Manager I

    1 week ago

    Brentwood, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,...

  • Outreach Coordinator

    1 week ago

    Brentwood, United States Apex Recovery LLC Full time

    Job DescriptionJob DescriptionDescription: Outreach Coordinators are responsible for creating and sustaining new business relationships with qualified referral partners in an assigned territory, for the purpose of facilitating admissions to APEX Recovery Programs. Identifies, builds, and maintains relationships with key referral partnersMaintains a regular...

  • Small Engine Mechanic

    Found in: beBee jobs US - 2 weeks ago

    Brentwood, Tennessee, United States Brentwood Ace Hardware Full time

    Brentwood Ace Hardware Owned by Anthony RogelstadFounded in 1945, Brentwood Ace Hardware is part of a nationwide network of independently owned Ace Hardware stores who share a common goal of having the most helpful store in the industry This Ace Hardware is located near San Francisco, California in the Delta region and generates approximately 8 million in...

  • IT Business Analyst

    1 week ago

    Brentwood, United States CareerBuilder Full time

    Position Summary The IT Business Analyst is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company,...