Associate Director Software Engineering

2 months ago

Cincinnati, United States Fifth Third Bank Full time

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Associate Director, Software Engineering will have the responsibility of people leadership, with all the responsibilities that people management and leadership entail and will interact and influence leaders across the organization drawing connections to all strategic priorities. The main responsibilities will include developing and coaching employees, removing impediments to performance, developing ways to enable collaboration, being a leader of the software engineering craft, sharing best practices and executing insourcing strategies. The Associate Director will handle performance review, compensation, and other core human resources processes for their team. Will need to work collaboratively across the Technology team and other internal groups.

Responsible and accountable for the identification of risk by openly exchanging ideas and opinions, elevating concerns. They personally follow policies and procedures as defined and are accountable for always doing the right thing for customers and colleagues. The incumbent ensures that their actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the role achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Key Responsibilities:

Leadership & Strategy:

Lead and mentor a team of developers and operations staff.

Define and implement operational strategies to support business objectives.

Develop and maintain a scalable process for Root Cause Analysis (RCA).

Operational Excellence:

Ensure 24/7 support for the embedded payments application.

Drive performance targets around incident processing and closure.

Lead cross-functional projects and initiatives focused on improving operational processes.

Lead planning and development of key metrics to track progress towards SLI/SLO/SLAs

Incident Management:

Oversee issue escalation for all customers and clients.

Develop and implement on-call revisiting and training programs.

Ensure timely and effective resolution of incidents.

Continuous Improvement:

Identify areas for process improvement and implement changes.

Collaborate with cross-functional teams to enhance operational efficiency.

Stay updated with industry best practices and emerging trends.

Qualifications:

Bachelor's degree or equivalent practical experience.

6 years of experience in 1+ of the following: software engineering, cloud engineering, devops, IT operations, or 4 years of experience with an advanced degree.

Proven experience in leading operations teams, preferably in a fintech or payments environment.

Strong background in managing developers and technical staff.

Experience in defining and implementing operational strategies.

Excellent problem-solving and incident management skills.

Ability to work in a fast-paced, 24/7 support environment.

Strong communication and leadership skills.

SUPERVISORY RESPONSIBILITIES:

Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback, coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.

Associate Director Software Engineering - Newline OperationsLOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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