Store Consultant

6 months ago

White Plains, United States Fedex Ground Full time
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.30 - $21.05/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Fitness Sales Consultant

    4 weeks ago

    White Plains, New York, United States Johnson Health Tech Companies Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Fitness Sales Consultant to join our team at Johnson Health Tech Companies. As a key member of our sales team, you will work closely with customers to understand their fitness needs and provide personalized solutions to meet their goals.Key ResponsibilitiesProvide exceptional customer service...

  • Retail Fitness Sales Associate

    4 weeks ago

    White Plains, United States Johnson Health Tech Companies Part time

    Job DescriptionJob DescriptionDescription:Hours: Up to 29 hours per weekPay: Competitive salary + commission + bonus Location: 455 Central Ave White Plains, NY 10606Experience: No experience needed, as long as you're willing to learn, we're willing to train!Position Overview:Under the direction of the District Sales Manager and Store Manager, the...

  • Seasonal Cosmetics Beauty Expert

    4 weeks ago

    White Plains, New York, United States Bloomingdale's Full time

    Job SummaryBloomingdale's is seeking a Seasonal Cosmetics Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building and maintaining client relationships, and driving sales through in-store and online channels.Key ResponsibilitiesProvide make-up application lessons, skin care...

  • Retail Sales Support Associate

    4 weeks ago

    White Plains, New York, United States Altice USA Full time

    Job SummaryYou will be part of building and creating new partnerships with our customers, serving as the face of the Optimum brand. As a brand ambassador, you will be a go-to resource who supports the store team in the front and back of the store. Your role will involve greeting customers, identifying sales opportunities, and connecting them to sales...

  • Optical Consultant

    5 months ago

    White House, United States AEG Vision Full time

    About the Job Optical Consultant are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultant are at the heart of our business. Their technical and customer service...

  • Optical Consultant

    4 weeks ago

    White House, United States AEG Vision Full time

    About the RoleAs an Optical Consultant at AEG Vision, you will play a vital role in ensuring our patients receive exceptional eye care and personalized service. Your technical expertise and excellent communication skills will make a significant difference in our customers' experience.Key ResponsibilitiesDeliver outstanding customer service by providing...

  • Pretzel Baker

    4 weeks ago

    White Plains, New York, United States Auntie Anne's Full time

    Auntie Anne's Job DescriptionAuntie Anne's is a family-oriented company that values communication and mutual respect. We offer a variety of expert positions, including construction, customer care, marketing, training, accounting, human resources, purchasing, business consulting, and more.Job Responsibilities:Prepare doughs and other products, such as...

  • Crew Member

    6 months ago

    White Plains, United States Auntie Anne's Full time

    Auntie Anne’s offers a family-oriented working environment built on communication and mutual respect. There’s hard work that goes into serving and supporting our franchise partners and consumers through a variety of expert positions including construction, customer care, marketing, training, accounting, human resources, purchasing, business consulting,...

  • Customer Service Representative

    4 weeks ago

    Morris Plains, New Jersey, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Providing consultative services to customers to understand their individualized needsAssisting in the training of store team members to ensure a high level of...

  • Business Analytics Consultant

    4 weeks ago

    Morris Plains, New Jersey, United States The Cigna Group Full time

    About the RoleThis position is responsible for the analysis, creation, and distribution of information and insights within self-service applications utilized by internal account teams and key stakeholders. The role requires experience in taking business questions and requests, understanding how that relates to data, delivering automated solutions that meet...

  • Optometrist Position

    3 weeks ago

    White Bear Lake, Minnesota, United States Walmart Full time

    Job SummaryWalmart is seeking an experienced Optometrist to join our team as a Clinical Partner to the Vision Center Manager. As an Optometrist at Walmart, you will be responsible for providing evidence-based vision care to our patients, recommending and prescribing medications and other treatment options. You will also be responsible for delivering routine...

  • Commercial Sales Manager

    4 weeks ago

    White Plains, MD , USA, United States AutoZone Full time

    Job Title: Commercial Sales ManagerAutoZone is seeking a highly motivated and results-driven Commercial Sales Manager to join our team. As a Commercial Sales Manager, you will be responsible for driving commercial sales within your assigned AutoZone location.Key Responsibilities:Develop and maintain positive relationships with commercial customers to drive...

  • Senior Python AI/ML Engineer

    4 weeks ago

    Morris Plains, New Jersey, United States Logisoft Technologies Inc Full time

    Job Title: Senior Python AI/ML EngineerLocation: Remote (with occasional on-site visits)Duration: Full-timeWe are seeking a highly skilled Senior Python AI/ML Engineer to join our team at Logisoft Technologies Inc. As a key member of our engineering team, you will be responsible for designing, developing, and deploying AI and machine learning models using...

  • Optometrist - Vision Care Specialist

    4 weeks ago

    White Lake, Michigan, United States Walmart Full time

    Job SummaryAs an Associate Optometrist at Walmart, you will be part of a dynamic team that is revolutionizing healthcare. We are seeking a highly skilled and motivated optometrist to join our Vision Center team.Key ResponsibilitiesProvide evidence-based vision care to patients, including recommending and prescribing medications and other treatment...

  • Vision Center Manager L1

    3 weeks ago

    White House, Tennessee, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Vision Center Manager L1 to join our team at Walmart. As a key member of our retail store operations, you will be responsible for driving sales, ensuring effective merchandise presentation, and providing exceptional customer service.Key ResponsibilitiesDrive Sales and Revenue Growth: Develop and...

  • Optometrist Position at Walmart

    4 weeks ago

    White Bear Lake, Minnesota, United States Walmart Full time

    Job SummaryWe are seeking an experienced Optometrist to join our team at Walmart. As an Associate Optometrist, you will be responsible for providing high-quality vision care to our patients, working closely with our Vision Center Manager to ensure the success of our optical operations.Key ResponsibilitiesProvide evidence-based vision care to patients,...

  • Academic physicians

    1 week ago

    West Plains, United States NOW Healthcare Recruiting (NP Now) Full time

    A large healthcare system seeks Pulmonology / Critical Care to work in the West Plains, MO area! J1 H1B Live in the Ozarks of Missouri CONTACT: Jon CrosbyCome make a difference within a growing team of providers that focus to enhance the lives they serve and value learning and growth! Company : Committed to providing the best and safest care, while...

  • Pulmonology Physician

    2 weeks ago

    West Plains, United States NOW Healthcare Recruiting (NP Now) Full time

    A large healthcare system seeks Pulmonology / Critical Care to work in the West Plains, MO area! J1 H1B Live in the Ozarks of Missouri CONTACT: Jon CrosbyCome make a difference within a growing team of providers that focus to enhance the lives they serve and value learning and growth! Company : Committed to providing the best and safest care, while...

  • Pharmacist (Full or Part Time)

    4 weeks ago

    White Sulphur Springs, West Virginia, United States Walgreens Full time

    Job Description:As a key member of our pharmacy team, you will provide exceptional patient care and support to our customers. Your expertise in pharmacy consulting services will help patients effectively use medications and stay informed about potential interactions.You will be responsible for ensuring the proper compounding, dispensation, review, and...

  • Retail Banker- Morris Plains

    3 weeks ago

    Morris Plains, United States TD Bank Group Full time

    Work Location: Morris Plains, New Jersey, United States of America Hours: 20 Pay Details: $23.75 - $31.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...