Optical Consultant

About the Role

As an Optical Consultant at AEG Vision, you will play a vital role in ensuring our patients receive exceptional eye care and personalized service. Your technical expertise and excellent communication skills will make a significant difference in our customers' experience.

Key Responsibilities

• Deliver outstanding customer service by providing personalized recommendations for eyewear and accessories.
• Develop and maintain a loyal client base through exceptional service and referrals.
• Stay up-to-date on industry products, procedures, and manufacturer rebates to provide informed advice to patients.
• Manage patient calls, updating them on order status and resolving any issues that may arise.
• Assist patients in selecting frames, lenses, and lens treatments that meet their specific needs.
• Educate patients on proper eyeglass and contact lens care.
• Collect and interpret patient measurements to ensure proper fit.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Create work orders for lab technicians, specifying lens requirements.
• Follow up on pending orders, verifying they are completed within the given timeframe and notifying patients of delays.
• Dispense glasses, inspecting the product for proper fit and adjusting as needed.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort.
• Use various tools to perform eyewear adjustments and repairs.
• Regularly communicate with technicians and store managers to provide additional patient information or request order status.
• Inspect final products for flaws, clean and polish lenses, and maintain a clean and organized workspace.
• Restock retail boards with new merchandise.
• Understand product issues and analyze problems, providing accurate answers to patients' questions.
• Collaborate with technicians, front desk associates, managers, and optometrists to ensure seamless patient care.
• Sell miscellaneous products, such as cleaners, contact lens supplies, and sunglasses.

  Requirements

  • High School Diploma
  • Minimum one-year experience as an Optician preferred
  • Experience with HIPAA requirements preferred
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Excellent customer service skills and pleasant demeanor, experience with sales preferred
  • Manual dexterity and hand-eye coordination
  • Dependability and punctuality
  • Ability to lift up to 30lbs, bend, kneel, and stand for up to 8 hours a day

  Travel Requirements

  Negligible