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Technical Training Engineer 4

1 month ago

Baltimore, United States Ciena Corporation Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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  Employer: Ciena Corporation

Job Title: Technical Training Engineer 4

Job Requisition: R024878

Job Location: Hanover, Maryland

Job Type: Full Time

Why Ciena:

We are big proponents of life-work integration and provide the flexibility and tools to make it a reality.

We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.

We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.

We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.

We realize time away to recharge is important. We offer flexible paid time off

Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Job Duties: Deliver customer and internal training on all Ciena products and solutions. Duties include: deliver technical training on a wide variety of Ciena's proprietary products and technologies, including DWDM, SONET, OTN, Carrier Ethernet, MPLS-TP, IP and Submarine Networks as well Network Management System, assist in assessing company-wide training needs and establish programs to provide ongoing delivery of new and existing technical training methods to Ciena's customers and internal personnel; work directly with customers and partners to answer product functionality questions, as well as teach network specific applications and details of product operation and fault finding; assist training development teams in creating new content and to cross-train new instructors; identify needs and provide support and direction on the installation, maintenance, and troubleshooting of Ciena's training systems; and, evaluate and monitor the effectiveness and content validation for on-going lifecycle maintenance.

May telecommute from anywhere in the United States.

What Does Ciena Expect of You?
 

Initiative – You’re a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.

Agility – you thrive in an ambiguous environment, readily able to manage time-sensitive, competing and ever-changing priorities while maintaining a balanced and methodical approach to problem solving.

The flexibility to work independently and as part of a broader team – you excel as a member of a high-performance team environment, but are equally effective working independently as required.

Relationship builder – you’re able to quickly build trusted relationships at all levels with colleagues, customers, partners and suppliers, enabling you to readily build consensus, influence, and get things done.

Analytical ability – you’re a critical thinker who understands the importance of balancing the competing interests of various stakeholders and making tough yet timely decisions.

Communication expertise – you can readily translate complex technical information into clear, compelling narratives for non-technical audiences to ensure understanding and agreement.

The Must Haves:

Requirements: Employer will accept a Bachelor's degree in Telecommunications Engineering, Electrical Engineering, or a related field and 4 years of experience in the job offered or in a Technical Training Engineering- related occupation, including experience in:

Operating, administrating, and configuring DWDM, SONET and OTN Networks;

Submarine Line Terminal Equipment operation, configuration, and provisioning;

Operating, administrating, configuring, and provisioning Carrier Ethernet, MPLS-TP and IP Networks;

Linux and Unix based systems, SDN and Network Management Systems operation;

Performing project design of DWDM, SONET, OTN, and MPLS-TP Networks;

Designing, implementing, and leading technical training courses; and

Creating technical process documents and materials.

Beneficiary will accept a three or four year Bachelor’s degree or foreign equivalent.

CONTACT: Human Resources, Ciena Corporation;

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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