Customer Service Representative

4 weeks ago

Largo, United States Airgas Full time

How will you CONTRIBUTE

and GROW?Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Responsibilities: 

Manage large amounts of inbound and outbound calls in a timely manner 

Transfer calls to appropriate staff/departments

Data entry of customers’ orders

Retrieve data from customers portals and enter orders in our system

Ensure mandatory queue coverage

Provide customers with product and service information 

 Provide product troubleshooting over the phone

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Provide accurate, valid and complete information by using the right methods/tools

Frequently attend product / material training to improve knowledge and performance level

Assist in training and developing new employees

Assist with other projects outside of customer service

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Review and resolve assigned inquiries/issues

Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

________________________

Are you a MATCH?

Requirements, Education and/or Experience:

High School Diploma or equivalent 

Mandatory drug screen and background check

Previous experience in a customer service role

Strong phone and verbal communication skill along with active listening 

Experience in SAP and Salesforce

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

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