Claim Rep Trainee
1 week ago
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$46, - $77,
Target Openings
3
What Is the Opportunity?
We are looking for a motivated and enthusiastic team player to join our Strategic Resolution Group Claim team. As a Claim Representative Trainee, you will start learning how to help us navigate complex toxic tort, latent injury, sexual misconduct and/or environmental claims. You will learn about the ever-changing landscape of litigation and how to apply that knowledge to the handling and resolution of complex liability claims. We provide a comprehensive training program to assist you in sharpening your analytical, communication, and negotiating skills. You will collaborate across teams and may work one-on-one with an assigned mentor as well as your team supervisor. As you progress through the training program you will start handling small to moderate exposure claims in a variety of jurisdictions. You will develop a fundamental knowledge of applicable law in multiple jurisdictions, learn how to identify key coverage and liability issues, and begin to acquire the skills needed to provide recommendations to management regarding strategies to resolve claims and estimate their financial exposures.
What Will You Do?
In the handling of small to moderate exposure claims, and task-based assignments, your responsibilities may include: Participate in on-going training - Modules and actively participate in group discussions. Work closely with supervisor and peer mentors for guidance and feedback. Coverage Research and Analysis - Learn how to research the existence of policies that may have been issued by multiple legacy companies. In close consultation with supervisor, analyze and evaluate the company’s coverage obligations; apply knowledge of relevant legal concepts in applicable jurisdictions; prepare coverage position and present recommendations to management or coverage committee. With guidance from supervisor, effectively communicate coverage positions to policyholders or their representatives. Liability Investigation and Analysis – In close consultation with supervisor, conduct thorough investigations and analysis of claim facts to determine liability. Acquire knowledge of relevant legal concepts in jurisdiction to evaluate damages, and to develop recommendation for appropriate course of action. Litigation Management - In close consultation with supervisor, develop and execute a strategic file management plan, including as appropriate: litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; and the use of proper settlement and release terms. May accompany supervisor to meetings with counsel, settlement conferences and mediations. Account Management - Acquire knowledge and understanding of assigned accounts. Develop effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner; Provide customer service to internal and external clients; Responsible for regular communication and reporting to coordinate / align actions on assigned accounts. Send appropriate correspondence (as approved by supervisor) and ensure proper file documentation. Financial Analysis - With guidance from supervisor, estimate financial exposures on an individual claim and account basis; establish and maintain defense and indemnity estimates; and may assist in the preparation of annual budget reports. File Maintenance and Administrative Compliance – Learn how to maintain well-documented and organized claim files. Develop proficiency with SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory. Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Education & Work Experience: Bachelor’s degree Some work, volunteer or internship experience. Law-related or claim-related experience. Job specific or technical competencies: Analytical Thinking Communication Judgment & Decision-Making Teamwork Accountability Customer Focus Relationship Management Business Perspective Planning & Organizing Technology Application of Departmental Practices and Procedures Licensing
What is a Must Have?
HS Diploma or GED In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within six months of starting the job.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
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