Customer Service Associate
2 weeks ago
** Customer Service Associate - Insurance (Remote)**
**Job Category****:** Operations in Force **Requisition Number****:** CONTA003515 Showing 1 location **Job Details**
**Description**
At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.
The Contact Center Rep is a key role within the Individual Life & Financial Services Contact Center and serves as the primary point of interaction for agents and policyholders within this rapidly growing channel within OneAmerica. In this fast paced, multi-product environment, you will support policies that have been in force for decades, as well as policies that were just issued. The degree of customer inquiry varies dramatically, but the most important objective is that we provide the support and service that our clients deserve. Whether the interaction is a telephone conversation, an email or a research request, you deliver exceptional customer service while informing both agents and policy holders on topics, including but not limited to, policy status, loan balances, demographic changes, policy provisions, etc. To satisfy the variety of inquiries received, the Contact Center Rep also interacts regularly with internal departments such as Policy Service, New Business, Claims, Treasury, Licensing and Commissions.
REQUIREMENTS:
* This position works remotely. However candidates local to the Indianapolis, IN area are preferred.
* Bachelors/Associate's degree or four years customer service or financial services experience ideal.
* Exceptional verbal and written communication skills are required, along with a genuine desire to work in a team environment.
* Representatives must handle multiple tasks, be detail-oriented and organized. Those who describe themselves as self-starters are very successful in our environment.
* Must be able to work scheduled hours between the hours of operation, M-F, 8:00 am - 7:00 pm EST. Example shifts include 8:00 am 5:00 pm or 10:00 am 7:00 pm. Bi-lingual capability (English/Spanish) is not necessary but would be considered beneficial.
* Or any combination of education and experience which would provide an equivalent background
Salary Band: 02A
As a condition of employment, OneAmerica requires that all new hires who received a job offer on or after 11/1/21 provide evidence of vaccination against COVID-19 within 60 days of their start date of employment with OneAmerica, unless an exemption has been granted as an accommodation due to the individuals medical condition, sincerely held religious belief, or other legal requirement. Once employment begins, new associates will be required to submit proof of COVID-19 vaccination through the confidential and secure HR Service Center process within 60 days of their start date. If a new associate is unable to be vaccinated against COVID-19 due to a medical condition or sincerely held religious belief, the associate will have three weeks from the associates start date of employment to submit a request for an exemption for review and consideration by OneAmerica.
If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.
Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individuals race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
**Qualifications**
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