Assistant Retail Sales Manager

4 months ago

Kentwood, United States West Point Optical Group-Pearle Vision Full time

GENERAL FUNCTION:

The major responsibility of the Assistant Manager is to drive profitable sales growth through the delivery of outstanding patient experience.  Assist in Leading the team in a positive and productive environment, modeling exemplary patient care.
Develop and maintain outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

  • Drive profitable store sales by fostering a patient focused retail culture.
  • Attainment of plan sales goal and comp store sales growth.
  • Positive comp store contribution (year-on-year improvement).
  • Effectively train and develop associates to consistently provide a patient care focused experience.
  • Assist in Developing team of administratively skilled associates that provide support on daily operational tasks.
  • Assist in Developing strong professional relationships with Doctors.
  • Implementation of initiatives to increase number or exams and conversion of exams to sales.
  • Participate in business planning and business updates.
  • Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
  • Ensure each store is effectively merchandised and presented according to standards as measured by:
    • Execution of planogram
    • Execution of visual appearance inside and outside of store (i.e., signage)
    • Maintenance of overall standards (i.e.
      cleanliness, housekeeping)
    • Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
  • Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
    • Ready when promised
    • Remake and return percent as compared to Company average
    • Calls to customers to follow-up on purchases
  • Maximize Managed Vision Care relationships and sales opportunities.
  • Execution of operational procedures:
    • Safety (security system, safety information posted, fire extinguishers, door locks)
    • Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

  • Proven track record of sales growth through sales skills and accountability for sales results.
  • Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
  • Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
  • Ability to recruit and select associates and doctors.
  • Proven experience and results with a retail or customer service establishment.
  • Ability to present and implement decisive and creative solutions to opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
  • Foster positive and results-oriented associate and doctor relationships.
  • Success in store merchandising and attention to detail.
  • Ability to manage priorities through adaptability and flexibility.
  • Willingness to take calculated risks
  • Attention to detail and follow-up.
  • Abilities to multi-task and delegate to maximize patient interaction.
  • Computer experience preferred.

 

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.

  • Assistant Store Manager

    3 months ago

    Kentwood, United States Chico's FAS Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales...

  • Sales Associate

    3 months ago

    Kentwood, United States Chico's Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer...

  • Sales Lead

    4 months ago

    Kentwood, United States Chico's FAS Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and...

  • Parts Sales Representative

    1 week ago

    Kentwood, United States Crown Equipment Corporation Full time

    Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...

  • Sales / Designer

    4 months ago

    Kentwood, United States Closets by Design of West Michigan Full time

    Job DescriptionJob DescriptionSales / DesignerDO YOU ENJOY HELPING PEOPLE GET ORGANIZEDAre you a “people person?” Are you creative, with good communication skills and like helping people? Closets by Design is hiring designers/sales representatives. You can help others organize their home. As a Closets by Design Designer, you can enjoy the flexibility...

  • Personal Banker Associate I

    4 weeks ago

    Kentwood, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...

  • Personal Banker

    4 days ago

    Kentwood, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...

  • Account Manager

    3 weeks ago

    Kentwood, United States Autocam Medical Full time

    Description Autocam Medical is a global contract manufacturer of orthopedic implants, spinal implants, precision instruments and orthopedic cutting tools. We offer a value-added approach to high-precision manufacturing, with specialties in CNC milling, turning and cutter grinding. Reporting to the Vice President of Sales & Marketing, the Account Manager will...

  • Account Manager

    3 weeks ago

    Kentwood, United States Autocam Medical Full time

    Description Autocam Medical is a global contract manufacturer of orthopedic implants, spinal implants, precision instruments and orthopedic cutting tools. We offer a value-added approach to high-precision manufacturing, with specialties in CNC milling, turning and cutter grinding. Reporting to the Vice President of Sales & Marketing, the Account Manager will...

  • Strategic Account Manager

    2 months ago

    Kentwood, United States LKQ Corporation Full time

    Job Description Responsible for the wholesale sales growth of established eCommerce websites and marketplace sellers across the Automotive, RV, and Marine Aftermarkets. The individual will maintain a set base of established eCommerce businesses and will act as the liaison between the company and the wholesale customer. Works to expand, maintain, and...

  • Support Associate

    4 months ago

    Kentwood, United States Chico's FAS Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!We offer flexible hours- day, evening or weekend availability, 4-20 hours.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations....

  • Talent Acquisition Manager

    2 weeks ago

    Kentwood, Louisiana, United States Roskam Baking Full time

    About the RoleWe are seeking a highly skilled Talent Acquisition Manager to join our People and Talent team at Roskam Foods. As a key member of our recruitment team, you will be responsible for developing and implementing effective talent acquisition strategies to attract top talent.Key ResponsibilitiesTeam Leadership: Supervise, mentor, and develop a team...

  • Flooring Sales Expert

    1 week ago

    Kentwood, Michigan, United States Refloor Full time

    Flooring Sales Career Opportunity **Unleash Your Sales Potential** At Refloor, we're on a mission to revolutionize the flooring industry, and we're looking for talented Sales Representatives to join our team. As a Sales Representative, you'll have the opportunity to work with customers in their homes, providing expert advice and guidance on flooring...

  • Production Assistant

    3 days ago

    Kentwood, United States Manpower Full time

    Our client in the manufacturing industry is seeking a Production Assistant - 2nd shift to join their team. As a Production Assistant, you will be part of the production department supporting the production team. The ideal candidate will have excellent communication skills, be a team player, and have a willingness to learn, which will align successfully in...

  • Lead Sanitation Technician

    2 weeks ago

    Kentwood, United States Roskam Baking Full time

    Job Description: Position Title: Lead Sanitation Technician Reports to: Sanitation Manager Position Description and Purpose: Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a wide range of frozen,...

  • Advent PT

    2 months ago

    Kentwood, United States Alliance Physical Therapy Full time

    Advent PT , an Alliance Physical Therapy Partner, is looking for a Part-time Physical Therapist Assistant to join our team! Summary: Responsible for assisting the physical therapist with the administration of a medically prescribed physical therapy program for assigned patients/clients. Functions under the direct supervision of the physical therapist...

  • Director of Pricing

    3 months ago

    Kentwood, United States Fifth Wheel Freight Full time

    The Director of Pricing will be responsible for developing and leading the pricing strategy and contracting habits for FWF at a management level. This position will report directly to the Vice President of Operations and will oversee a team responsible for implementing pricing strategies, analyzing industry trends, and leveraging data findings to drive...

  • Maintenance Director

    2 weeks ago

    Kentwood, Louisiana, United States Roskam Baking Full time

    About the RoleWe are seeking a highly skilled and experienced Maintenance Director to join our team at Roskam Baking. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our facilities and equipment.Key ResponsibilitiesDevelop and Implement Maintenance Strategies: Create and coordinate plant maintenance...

  • Maintenance Technician

    3 weeks ago

    Kentwood, United States Roskam Baking Full time

    Job Description: Roskam Foods Position Title: Maintenance Technician Reports to: Maintenance Manager Position Description and Purpose: Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of...

  • Food Safety Sanitation Specialist

    4 weeks ago

    Kentwood, Louisiana, United States Roskam Baking Full time

    Job Overview: Company: Roskam Foods Position: Sanitation Technician Reporting To: Sanitation Supervisor Position Summary: Founded in 1923 and based in Grand Rapids, Michigan, Roskam Foods stands as a premier contract manufacturer collaborating with prestigious food brands, retailers, and food service providers to create a diverse range of frozen,...