Customer Service Specialist

2 weeks ago

Manassas, United States Hajoca Full time

Customer Service Specialist

J & H Aitcheson, 10106 Residency Rd., Manassas, Virginia, United States of America ● Manassas, VA, USA Req #6439 Friday, June 14, 2024

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. 
 

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under and offer a customized business approach, honoring what’s special about each local marketplace.

J & H Aitcheson is one of those trade names and is looking for a Customer Service Specialist  at their Manassas, VA  location.


Pay for this position is between $18 and $22 per hour at this location.

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and detail-oriented? If so, we’d like you to join our team as a Customer Service Specialist . 

About the Role: 

You will:

Provide total care for our customers to ensure that we meet their expectations every time they interact with us.

Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations.

Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders.

Load and unload trucks and perform merchandise deliveries and pickups. 

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. 

Accurately process and fill Sales Orders generated at the sales counter. 

Provide customers with reliable information regarding product specifications, pricing, and availability. 

Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. 

Process cash sale returns and refund paperwork in accordance with Company policy and procedure. 

Inform supervisor of inventory levels or stock depletions that could impact customer service levels 

Process vendor shipments or customer returns 

Operate trucks safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management. 

About You:  

At least 21 years old and have experience operating a commercial motor vehicle GVWR of 10,001 pounds or more 

High school diploma or equivalent 

A proper and valid driver’s license for the vehicle(s) being driven 

A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy 

Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function 

Experience in customer service, counter sales, or contractor sales preferred 

Experience in warehouse receiving, material handling, and truck driving preferred 

Our ideal candidate will also: 

Possess outstanding customer service, verbal communication, and generous listening skills. 

Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. 

Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. 

Be able to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders. 

Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. 

Know laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to the Department of Transportation regulations in particular. 

Be able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds. 

Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. 

Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. 

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week): 
 

Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits:
401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement.


EEOC Statement

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