Campus Director, Enrollment Center

1 month ago

Parma, United States Cuyahoga Community College Full time
Job Description:

SUMMARY

Plans,operates and controls the activities of the Enrollment Center functions with astrong focus on student-centered services in a continuous quality improvementmode. Areas of responsibility include admissions, registration, cashieringfinancial transactions related to student fees and student records processing,financial reconciliation of student accounts and other related transactions,recruiting, transitions, student retention and success. Provides leadership inthe development and oversight of the departmental budget, financialtransactions and reconciliations, campus enrollment management activities,collaborative efforts with student financial assistance, and participates incollege-wide enrollment management initiatives.

ESSENTIALFUNCTIONS

Directs all aspects of the Enrollment Center including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities with a strong commitment to student customer satisfaction, quality, and accuracy
Manages and monitors the Enrollment Center to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students
Develops the enrollment and recruitment plan for the Campus in collaboration with the division leadership
Supervises enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation
Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations
Creates an environment that allows the Enrollment Center Management Team to have a clear understanding of each other’s roles and allows for collaboration and support in all admissions, registration and financial activities
Interfaces with the Student Accounting department and Attorney General’s office regarding issues/problems on student accounts
Understands and oversees all financial operations
Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner
Overall responsibility for the development of work distribution and assignments for all enrollment services
Reviews and tracks systems and processes and make recommendations for improvement to better meet the needs of students and to improve the quality and timeliness of services
Oversees the processing of academic records
Provides leadership for the interpretation of College procedures
Develops area budget, supervises and evaluates staff, and provides required staff development
Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping
Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
Knows, understands, and adheres to internal or external OBOR and financial audits
Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

Master’s Degree
Significant related experience may substitute for education
Minimum of five years of experience in higher education administration, specifically in enrolment, admission, or related student –services area
Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
Demonstrated experience requiring diverse problem solving methods in a variety of situations

KNOWLEDGE,SKILLS and ABILITIES

Possess excellent attention to detail, strong decision-making skills and an ability to work independently
Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint Possess excellent written, verbal and interpersonal communication skills
Demonstrated understanding of and commitment to the relationship between enrollment processes and student success
Ability to research and analyze issues and develop solutions
Proven ability to work in a fast paced, high volume and confidential service environment
Ability to work as a member of a student-oriented Administrative team
Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships
Proven ability to effectively manage projects
Advanced proficiency in the Banner System
Ability to be creative and exercise initiative Demonstrated experience and knowledge of all student records system
Basic knowledge and understanding of general accounting principles
Basic knowledge and understanding of financial eligibility requirements and processes Sensitivity to appropriately respond to the needs of a diverse population

PERFERRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

COMPETENCIES

CRITICALCOMPETENCIES

Collaboration
Communication
Continuous Improvement

VERYIMPORTANT COMPETENCIES

Service Focus
Adaptability

IMPORTANTCOMPETENCIES

Time Utilization
Quality of Work

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to

performthe essential functions.)

The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

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