Call Center Agent

Found in: Talent US C2 - 2 weeks ago


Broward County, United States Cognosante Full time

What is the position

The Call Center Agents will handle inbound and outbound customer calls, provide exceptional service, and resolve inquiries or issues professionally and efficiently. A successful agent will be required to achieve timeliness and accuracy regulations established by Cognosante.

What will I get to do?
Key Responsibilities include:

Handle inquiries through telephone, fax, and e-mail in a timely, efficient, and professional manner. Research and resolve inquiries in a professional, timely, and accurate manner. Document all inquiry activities in the appropriate reporting system. Follow established call center procedures and guidelines to ensure consistent service delivery. Identify processing deficiencies and initiate corrective actions. Suggest ways to improve work processes. Continuous learning.


 
What qualifications do I need? 

 High School Diploma Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.

What additional characteristics will help me thrive?

6 months of call center experience, preferred. Previous experience in customer service. Experience handling all types of inquiries including, but not limited to, written correspondence. Excellent analytical and problem-solving skills. Exceptional listening, questioning, and call control techniques, the ability to process information and tasks, the ability to handle challenging telephone call situations and computer and telephone system application skills which may include computer proficiency, communication skills (proper grammar, tone, volume, rate, sentence structure, use of positive language and transitions), and cultural and age sensitivity to effectively handle the needs of customers accurately and efficiently. Ability to work in a fast-paced program environment. Excellent attention to detail and strong multi-tasking abilities. Ability to learn quickly. Strong ability to work as a team and individually. Experience working on CMS programs.

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

Ensure optimal health and productivity of our employees

Support employee retention and attraction

Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

$17.20 - $30.90

  • Richland County, United States State of South Carolina Full time

    The South Carolina Judicial Branch invites applications for Call Center Specialist I in Information Technology, Applications Support. The Call Center Specialist I is an entry level position in the SCJB Information Technology Call Center, that provide Call Center, Call Center Specialist, Specialist, Technical Support, Information Technology, Operations

  • Commercial Real Estate Agent

    Found in: Resume Library US A2 - 2 weeks ago


    New York County, New York, United States Capital Property Partners Full time

    Capital Property Partners is looking for experienced commercial real estate agents to join their unparalleled team in their Midtown Manhattan office. Successful candidates will be responsible for brokering deals for the sale of commercial properties. You will serve as a point of reference between property owners and prospective buyers, and assist landlords...

  • Advance Medical Support Assistant

    Found in: beBee S US - 3 weeks ago


    Broward County, United States Department Of Veterans Affairs Full time

    Summary The Advanced MSA will work within Medical Administration Service (MAS) collaboratively in an interdisciplinary coordinated care delivery model. The AMSA works with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is...

  • CALL CENTER REPRESENTATIVE I

    Found in: Careerbuilder One Red US C2 - 3 days ago


    Mobile County, AL, USA, United States Mobile County (AL) Full time

    This is communications and customer service involving the operation of computer and telecommunication equipment for a municipal call center. JurisdictionYearly SalaryCity of Mobile$33,263 - $53,176Minimum Qualification RequirementsGraduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test,...


  • Charleston County, United States State of South Carolina Full time

    With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at 2100 Charlie Hall Counselor, Mental Health, Call Center, Social Sciences, Healthcare

  • Specialist

    2 days ago


    Maricopa County, United States HCL Technologies Ltd. Full time

    Job Description (Posting). The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in...

  • Customer Service Specialist

    Found in: Talent US C2 - 1 week ago


    Door County, United States TALENT Software Services Full time

    Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as...


  • Anne Arundel County, United States Keller Williams Flagship of Maryland Full time

    Job DescriptionJob DescriptionOpportunity for Part Time and Full time Media Specialists. Our on-location Media Specialists serve as the content creator for all digital channels These channels include but not limited to:Google * Facebook * YouTube * TikTok * Internal Media * Twitter * Press Releases * Digital and Print Marketing * HeadshotsThe ideal candidate...


  • Anne Arundel County, United States Keller Williams Flagship of Maryland Full time

    Job DescriptionJob DescriptionOpportunity for Part Time and Full time Media Specialists. Our on-location Media Specialists serve as the content creator for all digital channels These channels include but not limited to:Google * Facebook * YouTube * TikTok * Internal Media * Twitter * Press Releases * Digital and Print Marketing * HeadshotsThe ideal candidate...

  • Vendor Manager, Customer Success Team

    Found in: Resume Library US A2 - 1 week ago


    New York County, New York, United States TIDAL Full time

    Job Description Being part of the Customer Success team puts you at the center of the organization, living in the product team at TIDAL. We are a small but mighty team that delivers the best customer experiences to all of our listeners and artists. Our team consists of quality and training, operations, social media and technology. You Will: Manage the...


  • Anne Arundel County, United States Keller Williams Flagship of Maryland Full time

    Job DescriptionJob DescriptionOpportunity for Full-TIme and Part Time Event and Media Specialist and Paid Interns. Our on-location Media Specialists serve as the content creator for all digital channels These channels include but not limited to:Google * Facebook * YouTube * TikTok * Internal Media * Twitter * Press Releases * Digital and Print MarketingThe...


  • Los Angeles County, United States Hotel Management Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities  Competitive Compensation Job SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...

  • Child Support Agent

    5 days ago


    Gaston County, NC, United States Gaston County Government Full time

    Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are...


  • New Hanover County, United States Prepared Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a Producer for Personal Lines Insurance to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.  We are looking for Insurance professionals with an established lender referral base and/or agents...

  • CRNA Locums

    Found in: Jooble US O C2 - 3 days ago


    Central, Sebastian County, AR, United States LocumTenens.com Full time

    com is seeking a CRNA Anesthesia for a locum tenens job in Central, Arkansas. Employment Type: Locum Tenens A large hospital is seeking a CRNA for locum tenens coverage. The schedule is Monday - Friday from 7:30am - 7:00pm. The clinician will be under supervision doing: General, ENT, Ortho, Vascular, Urology, Cardiac, OB/GYN, ENDO, Plastics, Basic...


  • Marin County, United States County of Marin California Full time

    Communications Dispatcher Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and r Communications, Dispatcher, Communication, Dispatch, Trainee, Entry Level, Driver

  • Branch Manager

    Found in: Resume Library US A2 - 1 week ago


    New York County, New York, United States SIXT USA Full time

    Job Description Come Join the SIXT Battery Park Team. Branch Manager $70,313 Plus Bonus $37,500 & Company Car. Must have Branch Manager, Operations Manager, Sales Manager, Hospitality Manager, Leadership experience. The US Operations team is looking for a Branch Manager to lead the (branch) team. They will be responsible for the growth and profitability of...


  • Tarrant County, TX, United States Tarrant County, TX Full time

    **Summary**: - **NOTE: THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.** - Provides routine clerical, administrative, and general office support including but not limited to typing, data entry, record and file maintenance, and telephone reception. Reviews documents for errors and omissions. Coordinates with...

  • Office Coordinator, New York City Locations

    Found in: Resume Library US A2 - 2 weeks ago


    New York County, New York, United States Memorial Sloan Kettering Cancer Center Full time

    Pay Range: $23.03 - $34.67/hour Company Overview: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK...

  • Medical Staff

    Found in: Jooble US O C2 - 6 days ago


    Franklin, Chester County, PA, United States WeCare at Sugar Creek Care Center Full time

    Our Registered Nurse is an integral part of the care team that helps enhance the lives of our residence. If you strive to deliver top quality care, positivity and compassion come join us! SAME DAY PAY OPTION! Maintaining nursing staff job performance through multiple intervention practices in close collaboration with Director of Nursing (DON), Human...