Call Center Agent
Found in: Talent US C2 - 2 weeks ago
What is the position
?The Call Center Agents will handle inbound and outbound customer calls, provide exceptional service, and resolve inquiries or issues professionally and efficiently. A successful agent will be required to achieve timeliness and accuracy regulations established by Cognosante.
What will I get to do?
Key Responsibilities include:
What qualifications do I need?
What additional characteristics will help me thrive?
6 months of call center experience, preferred. Previous experience in customer service. Experience handling all types of inquiries including, but not limited to, written correspondence. Excellent analytical and problem-solving skills. Exceptional listening, questioning, and call control techniques, the ability to process information and tasks, the ability to handle challenging telephone call situations and computer and telephone system application skills which may include computer proficiency, communication skills (proper grammar, tone, volume, rate, sentence structure, use of positive language and transitions), and cultural and age sensitivity to effectively handle the needs of customers accurately and efficiently. Ability to work in a fast-paced program environment. Excellent attention to detail and strong multi-tasking abilities. Ability to learn quickly. Strong ability to work as a team and individually. Experience working on CMS programs.What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Ensure optimal health and productivity of our employees
Support employee retention and attraction
Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$17.20 - $30.90-
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