Customer Service Specialist

3 weeks ago


Door County, United States TALENT Software Services Full time
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: - Educate providers on coverage, claims submission, and the utilization fo self-service offereings available through the Integrated Voice Response (IVR) and Portal Systems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - Refer unresolved customer issues to designated departments for further investigation. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. - Ability to work independently and manage one's time. - Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience: - High school diploma or GED preferred. - - years customer service related experience required.


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