Circulation and Access Services Supervisor
Found in: Talent US C2 - 2 weeks ago
Summary
The Circulation and Access Services and Divisional Library staff are available to help faculty, students, staff, and visitors find and use our collections, services, and resources. Our goals are to provide information, answer user questions, and connect users to what the library has to offer.
As the Circulation and Access Services Supervisor you will coordinate library services to meet the informational, educational, and research-related needs of library users. You will assist staff in answering requests for information and search references. You will set student and regular employee desk schedules, plan and direct their work, evaluate their job performances, handle staff complaints or grievances, and discipline staff. You will report to the Hatcher/Shapiro Library Daytime and Weekend Manager.
We are committed to recruiting and retaining a diverse workforce and encourage our employees to incorporate their diverse backgrounds, skills, and life experiences into their work. More information on our Diversity Plan can be found
Direct and supervise Circulation and Access Services staff working within their department during their assigned shifts, including coordinating desk coverage if a gap appears (this may include calling on predetermined staff from other units). Provide support to student and staff employees at service points by communicating and enforcing library policies; communicate and escalate issues to the department manager. Conduct user and item record maintenance, course reserves and physical material processing, building space reservations, checking out and checking in of physical material, and shelving material. Supervise the opening and closing of the relevant library or service points. Collaborate with Library Facilities, U-M Department of Public Safety, and U-M Plant Operations to handle and report security and building maintenance incidents. Handle basic printer, computer, and copier troubleshooting; and report technology issues. Participate in the work of the wider Operations division, and meet with other Operations supervisors and managers to coordinate and communicate library procedures.
Required Qualifications*
1+ years of experience with customer service Experience training employees Demonstrated commitment to promoting diversity and anti-racism and working to advance a workplace culture that strives to eliminate or mitigate the effects of systemic racism and bias
Desired Qualifications*
Working knowledge of Library of Congress call number system Previous supervisory experience-
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