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Senior eCommerce Sales Support Consultant

3 months ago

Peoria, United States Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You’ll Do

In this role, you will be working with key partners including Cat Digital and Distribution Services Division, as well as aligning with the Sales Execution and Sales Support teams in Construction Industries Services Division (CISD) to drive digital sales growth which is critical to achieving double digit Sales to Users (STU) by 2026. Key duties includes, but not limited to:

Lead cross functional workshops and governance with partners/dealers to help drive eCommerce sales and eCommerce activation growth plans Execute Go To Market of new digital solutions driving dealer and customer adoption Support dealer digital sales and marketing plan development Gather Voice of Dealer and Voice of Customer to identify and drive needed enhancements to digital products Support execution of digital marketing strategy to support aftermarket sales growth Analyze granular insights by dealer, to provide recommendations for digital marketing improvement and increase in eCommerce growth opportunities Coach and mentor peers in the creation and validation of new solutions to business problems Present insights on gaps, root cause, and proposed actions to leaders and advisors Lead pilot of new digital solutions within territory Participate Go to Market development with Voice of Dealer as needed


What You Have

Job-related experience in the areas of Digital Marketing, eCommerce or Digital Solutions. Knowledge of dealers’ and customers’ application, industry and marketplace needs. Experience consulting and collecting of voice of customer for new product/services introduction or distribution needs. Experience and confidence working with senior staff and management on industry growth plans, regional merchandising programs or regional dealer programs. Effective communication skills across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Must be willing and able to travel 40% in territory (western USA & Canada).


Top Candidates Will Also Have

Experience with aftermarket business (Caterpillar dealer network is a plus). Experience providing training for internal and external sales teams, direction for future solutions and industry needs, and sharing this expertise at higher industry levels with business unit management. Experience with Caterpillar eCommerce solutions, digital solutions or Dealer Digital Excellence program Experience creating behavioral changes in organizations.