Sr. Tech Support Engineer

3 months ago


Orlando, United States eTeam Full time

Position Overview:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

Be a Customer Advocate providing support to users/administrators of our platform

Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the client software and platform.

Gain an understanding of the client platform and all core functionality.

Analyze data with a view to isolate the potential cause of the issue.

Involve others to accomplish personal and group goals.

Insert back the 5 million rows.


Skills:

Technical Skills

Knowledge on LDAP/ActiveDirectory, SSO or other authentication or user management systems

Understanding of Email Troubleshooting (e.g. Office 365, Exchange )

Knowledge on WebServices (SOAP, REST)

Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

Hands on experience in any bi-directional, integration between two systems

Some experience with Scripting languages: JavaScript preferred

Experience with relational databases (e.g. MySQL, Oracle)

Experience with the gathering and reading of various log files



  • Orlando, United States MEP Value Engineering Inc Full time

    Job DescriptionJob DescriptionElectrical Sr Design EngineerMEP Value Engineering Inc’s Electrical Sr Design Engineer is a seasoned licensed engineer. The primary role of our Electrical Sr Design Engineer is to design lighting, power, and Fire Alarm drawings. Our Electrical Sr Design Engineer are critical in ensuring that Electrical systems are designed,...

  • Sr Software Engineer

    1 month ago


    Orlando, Florida, United States TransCore, LP Full time

    TransCore (TRN), a subsidiary of ST Engineering is the global leader in intelligent mobility solutions. For over 80 years TransCore has partnered with transportation authorities to conceive, design, implement, support, and maintain transportation hardware and software systems that enable safer, more efficient transit of people and goods. Our technology helps...


  • Orlando, Florida, United States Tetra Tech Full time

    Unlock your potential with Tetra Tech, where we partner with top-tier professionals to create a sustainable future. Our blend of consulting and engineering, enhanced by cutting-edge analytics and technology, empowers us to tackle the world's most intricate challenges. Join our global innovation hubs to exchange ideas and expand your professional network,...


  • Orlando, Florida, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Reliability Engineer Sr. to join our team at Lockheed Martin. As a key member of our organization, you will play a critical role in ensuring the reliability and performance of our products.Key ResponsibilitiesConduct reliability studies and evaluations to identify areas for improvementDevelop and implement...

  • Staff Engineer

    4 weeks ago


    Orlando, United States Tetra Tech Full time

    Ardaman & Associates, Inc. is one of the largest geotechnical engineering and materials testing consulting firms in the Southeastern U.S. Over our history, we have worked on more than 150,000 projects throughout the Southeast, the U.S., and worldwide. This vast list of project experience includes services for virtually every type of public and private client...

  • Sr Process Engineer

    2 months ago


    Orlando, United States Kosmos Corp Full time

    Job DescriptionJob DescriptionGrowing Aerospace company in the Orlando area has a need for a Sr Process Engineer. This is a direct hire opening with a full benefits packageEssential Duties & Responsibilities:Mentor/Coach Jr level Process Engineers and technicians. Assist Leading team in managements absence.Lead process technology transfers from Process...


  • Orlando, Florida, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Reliability Engineer Sr. to join our team at Lockheed Martin. As a key member of our organization, you will play a critical role in ensuring the reliability and performance of our products and systems.Key ResponsibilitiesDevelop and implement reliability studies and evaluations to identify areas for...


  • Orlando, Florida, United States Thermal Tech Inc. Full time

    Job OverviewAs the Central Engineering Manager at Thermal Tech Inc., you will oversee the Engineering Department and ensure the successful delivery of services. This includes boiler repair, replacement projects, and smooth project transitions.Key ResponsibilitiesTeam Leadership: Foster a high-performing team by cultivating technical and professional skills,...


  • Orlando, United States Stark Tech Full time

    The ideal candidate will be responsible for providing engineered drawings for HVAC control systems. You should be able to review specifications and contract drawings for assigned projects. Provide accurate drawings for HVAC control systems and schematics using Visio. Have the ability to size control valves, dampers, air flow stations, and the like for HVAC...

  • Sr. Systems Architect

    2 weeks ago


    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...

  • Sr. Systems Architect

    3 weeks ago


    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...

  • Sr. Systems Architect

    3 weeks ago


    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...


  • Orlando, Florida, United States Zolon Tech Inc. Full time

    Job SummaryZolon Tech Inc. is seeking a highly skilled FPGA Design and Verification Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and verifying Field Programmable Gate Arrays (FPGA) development.Key ResponsibilitiesDesign and Development: Develops and designs FPGA development, including...


  • Orlando, United States Insight Global Full time

    Position Title: Sr. RF Software Test Engineer Location: Orlando, FL Duration: 6-month contract to hire Compensation Range: $130-160k Required Skills and Experience *8-10 years of experience with RF and SoftwareC#Troubleshooting, measurement and test experienceBachelor's Degree in Computer Engineering, Electrical Engineering, or Computer ScienceNice to Have...


  • Orlando, United States Insight Global Full time

    Position Title: Sr. RF Software Test Engineer Location: Orlando, FL Duration: 6-month contract to hire Compensation Range: $130-160k Required Skills and Experience *8-10 years of experience with RF and SoftwareC#Troubleshooting, measurement and test experienceBachelor's Degree in Computer Engineering, Electrical Engineering, or Computer ScienceNice to Have...

  • Sr. Software Engineer

    2 months ago


    Orlando, Florida, United States Signature Aviation Full time

    Sr. Software EngineerJob ID 10881 Date Posted 07/18/2024 Location Orlando, Florida Airport Lake Nona, FL Company Signature Flight Support LLC Job Type Full time Job Level StandardApply Now )Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy...


  • Orlando, United States Thermal Tech Inc. Full time

    Job DescriptionJob DescriptionAs the Central Engineering Manager, you'll oversee the Central Engineering department and ensure their top-notch delivery of services.  This includes boiler repair, replacement projects and smooth project transitions.  The successful manager will drive precision, have an eye for detail, effectively communication with both...


  • Orlando, United States Thermal Tech, Inc. Full time

    As the Central Engineering Manager, you'll oversee the Central Engineering department and ensure their top-notch delivery of services. This includes boiler repair, replacement projects and smooth project transitions. The successful manager will drive precision, have an eye for detail, effectively communication with both customers and internal teams, and...


  • Orlando, United States Thermal Tech Inc. Full time

    Job DescriptionJob DescriptionAs the Central Engineering Manager, you'll oversee the Central Engineering department and ensure their top-notch delivery of services.  This includes boiler repair, replacement projects and smooth project transitions.  The successful manager will drive precision, have an eye for detail, effectively communication with both...


  • Orlando, United States Thermal Tech, Inc. Full time

    As the Central Engineering Manager, you'll oversee the Central Engineering department and ensure their top-notch delivery of services. This includes boiler repair, replacement projects and smooth project transitions. The successful manager will drive precision, have an eye for detail, effectively communication with both customers and internal teams, and...