Manager, Customer Support for Spend Management

4 weeks ago

Salt Lake City, United States Workday, Inc. Full time

About the Role

We're looking for a hands-on, customer centric Support Manager to join our global support team in Salt Lake City, Utah.

This role plays a significant role in ensuring a smooth day to day operations of the technical support team supporting customers using Workday Spend Products (Core Spend - Procurement and Inventory), as well as Expenses and Strategic Sourcing.

You will be managing a mature, global team across countries and different time-zones and will be expected to take responsibility for resourcing for all your key products.

If you are a People Leader, dedicated as an advocate for both your team, your peers and Workday customers, you will be a great fit

Note on this role:

- Typical schedule is 9am to 6pm, with flexibility to accommodate coverage and peers as needed.

- Requires holiday shift coverage, and after hours/weekend on-call shifts for escalations and incidents, with on-call Manager rotation approximately every 7 weeks.

- This role operates in a flex model with at least 50% of time spent in office.

About You

Experienced in leading a SaaS software support team and/or experience with running software engineering teams.

Background indicating solid technical support experience and understanding - particularly within enterprise software applications.

Solid grasp of case handling processes and standard support procedures.

Support operations experience including managing queues, resource scheduling, quality assurance and SLA/metrics reporting.

Ability to develop and maintain cross functional relationships with Services, Development, Product and CX leadership. 

Coaching and mentoring all levels of Support Engineers/Analysts on day to day work, providing insights on critical and blocking issues, and enabling career development and career experience opportunities.

Basic Qualifications

Bachelor’s/Master’s degree or foreign equivalent degree in Business Management, Information Systems, Computer Science, or a related field - or equivalent work experience.

4+ years leading a technical support team and/or experience with managing software engineering teams.

6+ years of customer support experience, providing technical/functional application support for software and environment issues within enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.

An understanding of basic Supply Chain software processes and knowledge of the Spend [Supplier/Procurement/Inventory], or Financial Accounting or Expense Management domain.


Other Qualifications

Excellent written and verbal communication.

An understanding of the Software Development Life Cycle [SDLC] processes.

Well organized, operationally strong, customer focused.

Previous experience or knowledge of finance and accounting

Solid understanding of case handling processes and escalation procedures.


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please.

Primary Location: USA.UT.Salt Lake CityPrimary Location Base Pay Range: $113,600 USD - $170,400 USDAdditional US Location(s) Base Pay Range: $107,900 USD - $204,000 USD

  • Senior Manager, Customer Management Products

    1 month ago

    Salt Lake City, United States Marriott Full time

    Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver services and support to our Customer Management Products and Loyalty Organizations. This role will collaborate with business partners and...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Workday, Inc. Full time

    Your workplace is filled with positivityJoin us at Workday, where everything started with a simple chat over breakfast. Two visionaries met at a cozy California diner and cooked up a plan to shake up the enterprise software scene. What truly makes us stand out is our exceptional culture, rooted in the belief that our people come first. We cherish the...

  • Customer Success Manager

    6 hours ago

    Salt Lake, Utah, United States Workday, Inc. Full time

    Your workplace is filled with positivityJoin us at Workday, where everything started with a simple chat over breakfast. Two visionaries met at a cozy California diner and cooked up a plan to shake up the enterprise software scene. What truly makes us stand out is our exceptional culture, rooted in the belief that our people come first. We cherish the...

  • Customer Success Manager

    1 week ago

    Salt Lake, Utah, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    10 hours ago

    Salt Lake, Utah, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Value Insights Manager

    5 days ago

    Salt Lake City, United States Workday Full time

    *Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Value Insights Manager

    12 hours ago

    Salt Lake City, United States Workday Full time

    *Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Business Manager, Associated Food Stores

    4 days ago

    Salt Lake City, United States Conagra Brands Full time

    This is a remote field position based in a home office and can be located anywhere in the Salt Lake City area. As Customer Business Manager, reporting to a Sales Director, you will lead the implementation of planning at the account level, focusing on total volume, profit and share growth for a portfolio of iconic brands including Nalley Chili, Chef Boyardee,...

  • Customer Business Manager, Associated Food Stores

    1 hour ago

    Salt Lake City, United States Conagra Brands Full time

    This is a remote field position based in a home office and can be located anywhere in the Salt Lake City area. As Customer Business Manager, reporting to a Sales Director, you will lead the implementation of planning at the account level, focusing on total volume, profit and share growth for a portfolio of iconic brands including Nalley Chili, Chef Boyardee,...

  • Customer Support Specialist

    2 weeks ago

    Salt Lake City, United States Solen Software Group Full time

    Job Title: Junior Customer Support Representative / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build...

  • Jr Customer Support

    2 weeks ago

    Salt Lake City, United States Solen Software Group Full time

    Job Title: CSR / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that empower...

  • Territory Manager

    1 week ago

    Salt Lake City, United States Sigvaris Management AG Full time

    All Jobs > Territory Manager (Salt Lake City, UT) Sigvaris is currently looking for a Territory Manager for the Northern part of Nevada/Colorado/ Utah/ Wyoming to join our team. As a leading compression solution provider, we are not just a company that manufactures products. We are a global team on a mission to help people feel their best. The Territory...

  • Sr IT Project Manager, Custom Development

    2 weeks ago

    Salt Lake, Utah, United States Instructure Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...

  • Sr IT Project Manager, Custom Development

    10 hours ago

    Salt Lake, Utah, United States Instructure Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States ORBCOMM Full time

    A little bit about the role:ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States ORBCOMM Full time

    A little bit about the role:ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States ORBCOMM Full time

    A little bit about the role:ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate...

  • Customer Success Manager

    15 hours ago

    Salt Lake City, United States ORBCOMM Full time

    A little bit about the role:ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States Thunder Full time

    THUNDER | JOB DESCRIPTION Customer Success Manager (Managed Services - Salesforce) Location : Remote, United States (preferably working in East Coast time zone) Looking to make your impact in a "first of its kind" role? Join Thunder's Amplify team and help transform leading organizations and communities. With a focus on innovation and excellence, we have...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States Thunder Full time

    Job DescriptionJob DescriptionTHUNDER | JOB DESCRIPTIONCustomer Success Manager (Managed Services - Salesforce)Location: Remote, United States (preferably working in East Coast time zone)Looking to make your impact in a "first of its kind" role? Join Thunder's Amplify team and help transform leading organizations and communities. With a focus on...