Customer Success Manager

2 weeks ago

Salt Lake City, United States ORBCOMM Full time

A little bit about the role:

ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer relationship through the execution of the product roadmap. This role is based out of Salt Lake City, Utah.


Roles and Responsibilities:

  • Maintain and advance key relationships to become a trusted advisor thereby ensuring customer satisfaction and driving incremental revenue.
  • Develop new channel partners.
  • Educate customers on the value of ORBCOMM's products and solutions.
  • Mobilize and orchestrate internal resources to assist in trouble shooting and resolution of complex customer problems.
  • Provide technical assistance to solve customer problems. Escalate service and technical issues proactively.
  • Provide RFP support for large sales opportunities and make joint sales calls.
  • Develop a deep understanding of our clients' needs and operational rhythm, and more to ensure ORBCOMM's products and services meet their ongoing requirements.
  • Prepare and give ORBCOMM solution presentations to the customer. Coordinate additional resources as needed and appropriate.
  • Identify, monitor, and provide timely and accurate forecasts in a predictable, consistent, and disciplined manner, for future sales and revenue levels.
  • Provide timely and accurate monthly sales reports.
  • Possess absolute ability to close deals in a professional manner with the highest standard of integrity.
  • Critical problem solving and ability to deliver information in a professional manner.
  • Track and report the progress of the company-client relationship and the level of Customer Satisfaction.
  • Monitor and analyze customer data to identify trends and insights. (Exporting data sets and organizing data via vlookups and pivot tables are utilized frequently).
  • Utilize project management skillsets to drive results across multiple complex projects.


Desired Qualifications and Experience:

  • Experience in all the areas detailed above, gained from several years' professional experience consulting with customers. Technical background with data communications and concepts and technology (H/W, S/W) and as they would relate to ORBCOMM.
  • Enthusiastic about success and is recognized by their drive and ambitious nature.
  • The CSM will be the dedicated Project Manager for all deployments on the account.
  • Superior organizational skills and outstanding communication skills, including the willingness to voice opinions in a constructive/confident manner.
  • English language is required; ability to communicate in other languages is beneficial.
  • Outstanding attention to detail is required as this is a high impact position within our organization and our industry.
  • Travel may be required for this role, and flexible work hours are expected at times.
  • Position is a dedicated CSM and embedded at the customer’s main offices. The highest level of integrity and professionalism must always be maintained.
  • Ability to quickly learn new software & hardware.


About ORBCOMM Inc.

ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their operations, maximize profitability, and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources, and government. For more information about how ORBCOMM is driving the evolution of industry through the power of data, visit www.orbcomm.com.


Interested?


At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.


If you are looking for a significant career opportunity and the chance to work for an established, successful, and high growth company, ORBCOMM is the ideal place for you.


We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.


ORBCOMM is committed to providing accommodations for persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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