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Salesforce Business Systems Analyst

4 months ago

Sunnyvale, United States C&L Group Full time
Salesforce Business Systems Analyst (Service Cloud)
Sunnyvale, CA - Fully Onsite
1 year contract

2 Rounds of zoom ( 2 panel)

Must have:
Salesforce Field Service and/or Service Cloud hands on Configuration experience,
4-6 years minimum desirable.
Experience with ServiceMax Asset 360 highly preferred.

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects