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Customer Service Specialist
2 months ago
Customer Service Specialist
Salary: $20-$25/hr
Employment Type: Contract to Perm
Industry: Aviation / Manufacturing
Location: Sarasota, FL
Schedule: M-Th, 7AM- 5:30PM
Requirements:
- Bachelor's Degree from an accredited institution
- 2-4 years of experience optimizing schedule, cost, and quality constraints
- Experience managing multiple accounts and tasks concurrently.
- Working knowledge of Microsoft Suite applications.
- Experience optimizing schedule, cost, and quality constraints.
- Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.
Responsibilities
- Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
- Open, monitor status and close sales and service orders in the ERP.
- Identify savings opportunities by searching for used parts in the inventory of installed in house-owned units.
- Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
- Outbound (and occasionally inbound) logistics of the product and parts.
- Assist invoicing and collection of receivables from the customer.
- Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
- Issue parts pick tickets from the ERP.
- Occasionally travel to visit customers at trade shows or at the customer s facility.
- Performs contract review of all orders for customer requirements to include import/export shipping, documentation, and quality requirements.
- Make timely status updates to the internal or external customer.
- Assist in developing appropriate pricing for non-standard MRO jobs.
- Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
- The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
- Manage phone and e-mail communications with customer s representatives.
- Develop a relationship of trust with the customer.
- Works closely with planner to identify shortages and additional order requirements.
- Perform other administrative duties as assigned.
- Regular, predictable attendance is required.
- Physical Demands: Sitting 80%, Walking/Standing 20%
- Work Environment: Office setting with moderate office noise
EOE/ADA
#Clearance
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
