[R] Apprentice or Express Technician

3 months ago

Anchorage, United States Swickard Auto Group Full time
Job Type Full-time Description

Veterans encouraged to apply

No prior automotive industry experience is required to apply

The Express Technician is the backbone of a dealership's quick service department, efficiently performing routine maintenance and repairs on vehicles. You'll play a vital role in keeping customers happy by providing fast, accurate, and high-quality service.

Responsibilities:

Routine Maintenance and Inspections: Perform multi-point inspections, identifying potential issues and preventative maintenance needs. Change engine oil and filters according to manufacturer specifications. Rotate and balance tires, checking air pressure and tread wear. Top off or replace fluids (coolant, windshield washer fluid, etc.). Perform other express services like battery checks, wiper blade replacements, and air filter changes. Document all completed services and identified issues on repair orders. Customer Service: Interact with customers in a friendly and professional manner. Explain service recommendations clearly and concisely, obtaining customer authorization before proceeding. Provide estimated wait times and keep customers informed of service progress. Address customer concerns promptly and professionally. Technical Skills and Safety: Possess a strong understanding of basic automotive maintenance procedures. Work efficiently and accurately, adhering to manufacturer specifications and safety protocols. Use a variety of diagnostic tools and equipment effectively. Maintain a clean and organized work area. Additional Responsibilities: May assist with preparing vehicles for service (removing floor mats, placing protective covers, etc.). May stock and maintain service supplies. Contribute to a positive and efficient work environment within the service department.

Qualifications:

Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  Valid driver's license with a clean driving record. Minimum of 6 months to 1 year of experience in automotive repair or a related field (preferred). Strong understanding of basic automotive systems and maintenance procedures. Ability to follow manufacturer service specifications and safety guidelines. Excellent mechanical aptitude and the ability to learn new skills quickly. Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching). Good communication and interpersonal skills to interact effectively with customers. Ability to work independently and as part of a team in a fast-paced environment. Automotive Service Excellence (ASE) certifications a plus.

Benefits of Working at Swickard:

Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.  Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Progressive pay plans : As your tenure increases and you complete more certifications, we’ll pay you more  Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers. Mentorship – new technicians are paired with an experienced team member for ongoing mentorship and training.  We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package :

Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan – invest in your future. PTO and paid holidays

About Us

We were founded in 2014 by Jeff Swickard in Wilsonville, OR.  We’re a hospitality company that happens to sell cars, parts, and service.  We are a team. Everyone plays a role in our success.  Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work  Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? 

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

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