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Mall of America

4 months ago

Bloomington, United States Mall of America Full time

PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting attractions via cleaning, open communication, and other duties as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide outstanding guest service by greeting and conversing with guests and determining their needs; in a courteous and polite manner.
  • Assist guests with product, ticket, and general questions concerning Mall of America, Nickelodeon Universe and the local region.
  • Maintain specific product area as determined by supervisory team.
  • Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Nickelodeon Universe and Mall of America.
  • Understand ticket options for each attraction as advertised.
  • Manage the queue efficiently using provided training and resources.
  • Clean, organize, and maintain your workspace.
  • Restock retail displays as needed.
  • Oversee safety and cleanliness of locations assigned.
  • Follow all operational procedures as written in the SOP.
  • Operating special attractions as trained to ensure safety and a positive guest experience.
  • Conduct guest screening to ensure safety standards are upheld.
  • Utilize and maintain loss prevention procedures for both product and currency.
  • Maintain knowledge of current sales, promotions and discounts.
  • Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales.
  • Recommend, select, and assist in appropriate admission purchase based on guests' needs and questions.
  • Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures.
  • Explain and enforce ticket policies for Nickelodeon Universe and other attractions.
  • May provide support in other work areas as needed.
  • Regular and consistent attendance.
  • Other duties as assigned.

 

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

  • Must be at least 16 years of age.
  • Outstanding guest service skills.
  • Previous retail experience preferred.
  • Previous cash handling experience preferred.
  • Basic knowledge of computers preferred.
  • Ability to communicate clearly and effectively with guests, both internal and external.
  • Basic math skills.
  • Understanding of USD currency.
  • Point of sale experience preferred.
  • Interpersonal skills -- working alone and with a team.

 

PHYSICAL JOB REQUIREMENTS:

  • Stand/walk -- frequently, 90%
  • Sitting -- occasionally, 30%
  • Kneel - occasionally, 30%
  • Bend -- occasionally, 30%
  • Reach at or above shoulder level -- occasionally, 30%
  • Reach at or below shoulder level -- frequently, 60%
  • Handle large items such as boxes and packages -- occasionally, 30%
  • Perform repetitive motion, including keyboarding -- occasionally, 30%
  • Stoop/squat -- occasionally, 40%
  • Lift/Carry up to 10 lbs -- Occasionally, 30%
  • Lift up to 30lbs --occasionally, 30%
  • Lift up to 50 lbs -- infrequently, 10%


Pay type: Hourly

Other details
  • Job Family MOA
  • Pay Type Hourly