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Music Hall Security Door Host

3 months ago

Cleveland, United States HOB Entertainment, LLC Full time

THE ROLE

A Music Hall Securitycrew member will be responsible for maintaining the safety and security of all crew members, artists, vendors, and guests. They create and maintain a positive and uplifting experience for diverse groups of individuals within the venue.

WHAT THIS ROLE WILL DO

Maintain line of sight/atmosphere control by circulating through your work area during shift 

Follow House of Blues safety, health, and sanitation standards 

Assist other employees as needed 

Follow opening and closing procedures, checking out with manager on duty 

Adhere to all HOB policies and procedures

Ensure responsible alcohol service per local ordinance and HOB alcohol policies

Request proper identification for anyone appearing under 30 years of age

Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager

Required to occasionally work special events scheduled within the venue

Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility

Prevent and resolve altercations among guests

Lead guests and other employees in emergency evacuation procedures and provide assistance

Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search

Enforce House policy regarding photos/videos/recording devices

Safeguard against theft and property damage

Communicate clearly using radios, hand signals and flashlights, remaining in constant contact throughout the shift

Set up area before opening (stanchions, table configuring, etc.)

WHAT THIS PERSON WILL BRING

Required: 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa 

Attention to detail 

Positive attitude

Teamwork; work well with others, in a high-volume and sometimes stressful environment 

Keep a clean, well-groomed appearance 

Punctual attendance with a flexible schedule including nights and weekends

Tolerance of all cultures, music, and art forms

Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)

Preferred: 

High School diploma or equivalent

Experience in a high volume, fast paced work environment

Experience recognizing valid ID’s

Self-defense training

Experience using metal detection equipment

EMT or other medical background

Physical Demands/Working Environment:

Willing to commute to downtown area (discounted $7 parking available daily)

Working environment is fast paced, can be hot, and/or loud 

Position requires extended periods of prolonged standing and/or working on your feet

Must be able to lift or move up to 35 lbs. using proper lifting techniques