Host / Hostess

2 weeks ago

Mountain Village, United States Madeline Hotel and Residences Full time
Job Description

Join our team as a Restaurant Host for the Madeline Hotel, serving the needs of the business, our guests, and our colleagues by warmly greeting, seating and bidding fond farewells while assuring each guest’s known preferences are acknowledged and assure a memorable story.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done  Within the Auberge family, our leaders our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

  • Greet guests, answer phones, take and maintain reservations and waitlists as well as special requests
  • Seat guests according to standard, calculate table turns and communicate wait times effectively
  • Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
  • Work well under pressure and handle multiple tasks at once
  • Be well organized, maintain concentration, and think clearly while providing service to many guests at any given time

Qualifications

  • Two years' experience in customer service, preferably food and beverage
  • Interpersonal skills and the ability to work well with co-workers and the public
  • Ability to comfortably learn and communicate all menu items
  • Basic computer skills, general knowledge of POS systems

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.



Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence  complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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