Customer Service Coordinator – HVAC Service Dispatcher

Found in: Talent US C2 - 2 weeks ago

Rolesville, United States Mitchell Heating & Cooling Full time

Mitchell Heating and Cooling, Rolesville, NC.

We are family owned and operated and have been serving residential and light commercial customers in the Raleigh-Durham metropolitan areas for over 50 Years. We are a Premier Level Trane Comfort Specialist and offer company paid dealer training, in-house training, and NATE certifications. We also cover your license fees and training; and any additional development training that you may be interested in.

We are hiring a Customer Service Coordinator / HVAC Service Dispatcher. Must have a great "can do" attitude with high level of integrity, honesty, and a genuine caring for our customers are key attributes required of our team members.

What we have to offer / Benefits:

  • Medical insurance
  • Paid vacation
  • Sick Leave
  • Paid holidays
  • 401K with match
  • Bonuses with Performance
  • Profit Sharing
  • Top of-the-line technology; we use ServiceTitan

Job Title: Customer Service Coordinator / HVAC Service Dispatcher

Pay: $16.00 - $20.00 per hour, dependent upon experience

Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime as needed

What you will be doing:

  • Answering incoming calls
  • Customer service with homeowners and commercial customers
  • Scheduling service calls & dispatching technicians
  • Coordinate and schedule planned maintenance accounts
  • Maintaining customer database with current information
  • Calling customers with lead time for service
  • Scheduling return trips
  • Logging warranties and rebates
  • Working independently and as a team
  • Daily use of ServiceTitan, our cloud-based CRM software

Qualifications / Skills:

  • Impeccable customer service skills
  • 2 + years related experience in an office setting in customer service, dispatching, project coordination, or equivalent combination of education and experience
  • Sales experience
  • Intermediate to Advanced Computer skills
  • Microsoft Office software skills
  • Data Entry skills of 40 WPM +
  • Organizational skills and high attention to detail
  • Service Scheduling / Coordinating experience desired
  • Knowledge of the HVAC industry is recommended but not required
  • High school diploma or general education degree (GED)
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