Customer Service Coordinator
2 weeks ago
Mitchell Heating and Cooling, Rolesville, NC.
We are family owned and operated and have been serving residential and light commercial customers in the Raleigh-Durham metropolitan areas for over 50 Years. We are a Premier Level Trane Comfort Specialist and offer company paid dealer training, in-house training, and NATE certifications. We also cover your license fees and training; and any additional development training that you may be interested in.
We are hiring a Customer Service Coordinator / HVAC Service Dispatcher. Must have a great "can do" attitude with high level of integrity, honesty, and a genuine caring for our customers are key attributes required of our team members.
What we have to offer / Benefits:
- Medical insurance
- Paid vacation
- Sick Leave
- Paid holidays
- 401K with match
- Bonuses with Performance
- Profit Sharing
- Top of-the-line technology; we use ServiceTitan
Job Title: Customer Service Coordinator / HVAC Service Dispatcher
Pay: $16.00 - $20.00 per hour, dependent upon experience
Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime as needed
What you will be doing:
- Answering incoming calls
- Customer service with homeowners and commercial customers
- Scheduling service calls & dispatching technicians
- Coordinate and schedule planned maintenance accounts
- Maintaining customer database with current information
- Calling customers with lead time for service
- Scheduling return trips
- Logging warranties and rebates
- Working independently and as a team
- Daily use of ServiceTitan, our cloud-based CRM software
Qualifications / Skills:
- Impeccable customer service skills
- 2 + years related experience in an office setting in customer service, dispatching, project coordination, or equivalent combination of education and experience
- Sales experience
- Intermediate to Advanced Computer skills
- Microsoft Office software skills
- Data Entry skills of 40 WPM +
- Organizational skills and high attention to detail
- Service Scheduling / Coordinating experience desired
- Knowledge of the HVAC industry is recommended but not required
- High school diploma or general education degree (GED)
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