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Technical Project Manager

2 months ago

Phoenix, United States American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Join Team Amex and let's lead the way together.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve ambitious problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Joining the Customer Marketing team, this role will be focused on the delivery of innovative solutions to satisfy the needs of our business. As an agile team we work closely with our business partners to understand what they require, and we strive to continuously improve as a team. 

We pride ourselves on a culture of kindness and positivity, and a continuous focus on supporting colleague development to help you achieve your career goals. We lead with integrity, and we emphasize work/life balance for all of our teammates.

Job Responsibilities : 

· Drives execution on defined projects or tasks in low to medium complexity environments

· Works within and across teams to track risks and impediments to project delivery and raise accordingly

· Facilitates technical conversations and documents solutions

· Liaisons with product and engineering teams to build implementation roadmaps 

· Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery 

· Identifies and articulates opportunities for improvements to the delivery process; assists relevant teams in redesigning process flows

· Tracks relevant OKR/KPIs

· Participates in PI planning meetings and other Agile ceremonies for team/team to pressure tests plans for feasibility, capacity, and risk

· Facilitates and supports coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements

· Monitors and ensures compliance with SDLC standards

· Facilitates and plans change management and release management activities

· Identifies inter-team technical dependencies and gaps in technical management

· Follows and instills documentation standard methodologies to ensure designs meet requirements

· Drives technical and regulatory consistency across workstreams; contributes documentation to ensure ongoing maintenance and development of technical and regulatory solutions

· Conduct all Agile ceremonies and participate in SOS (Scrum of Scrum) calls to support overall release train of the program

Qualifications:

· Technical knowledge sufficient to understand and discuss technical challenges and systems design

· Ability and aptitude to learn new technical skills quickly.

· Basic understanding of major coding languages to supervise delivery challenges and solutioning

· Adequate documentation skills across technical and non-technical requirements

· Ability to understand organizational, product, and industry standard metrics

· Ability to demonstrate metrics to diagnose problems and improve delivery

· Ability to collaborate across teams and bring different opinions to consensus

· Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)

· Ability to manage the post-production processes, drive quality, and implement testing standard methodologies

· Proficiency in technical problem solving and issue-resolution

· Ability to maintain a high attention to detail in a deadline-driven work environment

· Strong verbal and written communication skills with demonstrated experience engaging multi-functional stakeholders and business partners 

· Understanding of project management process, project management software tools, templates, and management techniques

· Ability to coordinate change in a dynamic environment and influence others without direct authority

· Bachelor's Degree in technical field or equivalent work experience required or 
advanced degree preferred

· Certifications in project management methodologies a plus 

· Prior experience in program delivery or project management experience is a plus 

· Experience with Agile/ SAFe /Lean methodologies a plus

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

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