Consumer Services Coordinator

4 months ago

San Bernardino, United States Inland Regional Center Full time

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory responsibility.

This position would provide services to consumers in the West End Transition area, which includes driving to Chino, Chino Hills, Upland, Montclair, Pomona, Ontario, Rancho Cucamonga, Alta Loma, Etiwanda, Fontana, and Lytle Creek. Mileage reimbursement for business travel is paid out on a monthly basis.

HOURLY RANGE:

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

To view our benefits package and employee perks, please click

SIGN-ON BONUS

$250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application Please include their full name.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for a CSC’s daily responsibilities in providing case coordination services for consumers. Utilize Person-Centered Planning strategies to create and execute the Individual Program Plan (IPP) for consumers, generate progress reports, and conduct annual reviews. Evaluate the consumer’s progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums, as needed. Provide advocacy services to consumers and their families. Attend all relevant meetings, , Individual Education Plan (IEP), Individual Transition Plan (ITP), Individual Habilitation Component (IHC), etc., and prepare paperwork as necessary. Seek out and effectively utilize generic resources on behalf of consumers and their families. Complete individual or family crisis intervention and appropriately document activities. Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate. Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT and others. Complete placement and liaison activities, as required. Ensure Medicaid Waiver standards are always maintained and documentation completed on a timely basis. Arrange for the placement of consumers in residential facilities, day programs and/or other training programs as clinically indicated and approved by the Interdisciplinary Team. Complete facility audits (ICRC 513 form) as required and when facility problems are identified. Identify situations in vendored programs requiring the attention of the Quality Assurance and/or Resource Development and Transportation Program and make the appropriate referral. Keep the manager informed of the status of the caseload, community and activities, and unusual or difficult case situations. Participate in case conferences and interagency meetings, as needed or assigned. As directed by the manager, provide case coordination coverage for any consumer whose CSC is absent or if there is no longer an assigned CSC. As directed by the manager, act as a mentor for new employees. Complete IRC’s orientation and new staff training sessions. Visit Level 2, 3 and 4 residential facilities and day programs as assigned. Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or a day program annually. On a daily and timely basis, complete administrative requirements, Purchase of Service forms, maintain and update consumer file information and documentation, enter Target Case Management (Title 19) notes documenting all activity and securing all possible units, but no less than the required minimum number of 400 units per month. Completion of at least 95% of required case-related paperwork within designated time frames. Facilitate the purchase of services identified in the IPP. Be well prepared for compliance review, eligibility review and other administrative case reviews. Seek to maintain and expand relevant knowledge base. Attend all mandatory training sessions. Attend other authorized trainings to earn at least the required minimum number of Continuing Education Units (CEU’s). Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Ability to handle a hybrid work environment consisting of working in the office, remotely at home and in the field while maintaining work productivity and efficiency. Organize travel to visit consumers, families, vendors, etc. efficiently and effectively. If bilingual, utilize skills in all aspects of the job, as able and as required. Use office equipment appropriately and report the need for any repairs. Keep the work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan.­­ Utilize IRC’s IT systems and equipment as assigned, maintaining security and following IRC’s protocols, procedures and requirements. Ensure that consumers’ rights and dignity are maintained in the provision of services. Comply with IRC’s personnel policies and procedures. Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

Bachelor’s degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field. OR Master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university. Bilingual preferred but not required. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Maintain good attendance and punctuality. Ability to follow oral and written direction. Good verbal and written communication skills. Full use of an automobile, possession of a valid California driver’s license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.

OPTION:

CASE MANAGEMENT TRAINEE:

For candidates who meet the education requirement for CSC, but not the experience requirement, we are accepting applications for a Case Management Trainee (CMT). The Case Management Trainee is a year long trainee position; the minimum requirement is a Bachelor’s degree from an accredited college or university. 

It is recommended for Case Management Trainee candidates to apply to our Case Management Trainee Job Post. Please visit the following link to apply:

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • Service Coordinator

    10 hours ago

    San Bernardino, California, United States St. Elizabeth's Medical Center Full time

    **About the Role:**We are seeking a highly skilled Service Coordinator to join our team at St. Elizabeth's Medical Center. As a key member of our staff, you will be responsible for coordinating services and supports for individuals with developmental disabilities and their families.**Key Responsibilities:**Coordinate daily responsibilities in providing case...

  • Developmental Disability Case Coordinator Specialist

    1 week ago

    San Bernardino, California, United States Inland Regional Center Full time

    We are seeking a highly skilled Developmental Disability Case Coordinator Specialist to join our team at Inland Regional Center.The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.About the RoleThis is a full-time position that requires a bachelor's degree in social work, psychology, or a related field, and one year of...

  • Consumer Support Technician II

    3 weeks ago

    San Bernardino, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity in the non-profit industry in San Bernardino, California. We are in need of a Consumer Support Technician II to augment our team. In this role, your primary responsibilities will revolve around office administration, customer application processing, and maintaining...

  • Behavioral Support Coordinator

    9 hours ago

    San Bernardino, California, United States OPARC Full time

    Job SummaryWe are seeking a highly skilled Behavioral Support Professional to join our team at OPARC. This is a full-time position that requires providing support, assistance, training, supervision, and transportation to adults with disabilities in a community-based setting.About the RoleYou will be responsible for transporting up to three assigned consumers...

  • Consumer Loan Sales Specialist

    2 months ago

    San Bernardino, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...

  • Energy Maintenance Coordinator

    3 days ago

    San Clemente, California, United States Darnell Technical Services Full time

    Job OverviewThe Energy Maintenance Coordinator role is a critical position at Darnell Technical Services, one of the largest energy networks in North America, serving nearly 40 million consumers.

  • Customer Service Ambassador

    1 day ago

    San Bernardino, California, United States TMT Communications, Inc. Full time

    About the RoleWe are seeking a highly motivated Customer Service Ambassador to join our team at TMT Communications, Inc. As a key member of our customer-facing staff, you will be responsible for delivering exceptional consumer experiences through personalized service and effective problem-solving.Job DescriptionThe primary goal of this role is to meet and...

  • Consumer Loan Sales Specialist

    2 weeks ago

    San Bernardino, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.     In the Role   Deliver results related to...

  • Head of Consumer Product, UK

    4 weeks ago

    San Jose, United States Hyperwallet group Full time

    The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that...

  • Fitness Service Coordinator

    2 days ago

    San Bernardino, California, United States Taymax Group Full time

    About Taymax GroupWe are a fitness company committed to providing a welcoming and inclusive environment for our members. Our Judgement Free Zone philosophy allows individuals of all backgrounds and fitness levels to feel comfortable and supported in their fitness journey.Job OverviewThis position is responsible for delivering exceptional customer service to...

  • Fullstack Software Engineer for E-Commerce Web Applications

    2 days ago

    San Rafael, California, United States Wellbeam Consumer Health Full time

    Wellbeam Consumer Health is a leading e-commerce-focused consumer wellness business, delivering value-added products that help people thrive. We are inspired by our consumer and creating the leading ecommerce-focused consumer wellness business.The successful candidate will have a strong understanding of software development principles and experience building...

  • Consumer Warranty

    2 months ago

    San Francisco, United States Now Hiring You, LLC Full time

    The ideal candidate will be admitted to practice in California and have at least one (1) to seven (7) years of experience defending consumer litigation claims. Experience with relevant federal laws, such as the Song-Beverly Act, Magnuson-Moss Warranty Act, state lemon laws, Uniform Commercial Codes, and consumer sales practices acts is required. Lewis...

  • Behavior Support Professional

    2 weeks ago

    San Bernardino, United States OPARC Full time

    Job DescriptionJob DescriptionSite: SUMMIT SERVICES EASTFunction: Provide support, assistance, training, supervision and transportation to adults with disabilities in a community based setting.Duties and Responsibilities:Transport up to three assigned consumers from home to community settings utilizing personal vehicle. Transport up to 6 consumers and 2...

  • Housing Coordinator

    3 weeks ago

    San Bernardino, United States Time for Change Foundation Full time

    Job DescriptionJob DescriptionHousing CoordinatorThe Housing Coordinator at Time for Change Foundation (TFCF) will support the organization’s emergency housing programs by managing client screening, eligibility assessments, intake, and onboarding. This role includes conducting regular home visits to ensure client safety, program compliance, and addressing...

  • Peer Partner

    2 months ago

    San Bernardino, United States Pacific Clinics Full time

    Who We Are Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than , employees speak languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based...

  • Consumer Loan Specialist

    6 months ago

    San Antonio, United States Heights Finance Corporation Full time

    Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and existing customers in the lending process. This position is a terrific opportunity to start your career and learn about consumer finance! Our team is goal...

  • Peer Partner

    3 weeks ago

    San Bernardino, United States Pacific Clinics Full time

    This position is eligible for a hiring incentive of $,!!! Certain payout conditions may apply. Who We Are Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than , employees speak languages and are dedicated to offering hope and unlocking the full...

  • Services Coordinator

    2 months ago

    San Francisco, United States Episcopal Community Services Of San Francisco Full time

    Job DetailsJob Location The Sanctuary - San Francisco, CA Position Type Part Time Salary Range $21.98 - $22.00 Hourly Job Shift Day Job Category Nonprofit - Social Services DescriptionPRIMARY DUTIES AND RESPONSIBILITIES: The Services Coordinator acts as a resource, ally and advisor to Shelter participants, supporting in the routine operation of each Shelter...

  • Electronic Filing Operations Coordinator

    14 hours ago

    San Bernardino, California, United States True Legal Support, inc. Full time

    At True Legal Support, inc., we are seeking a skilled Electronic Filing Operations Coordinator to join our team. This role is ideal for an experienced professional who is passionate about supporting the legal operations of personal injury attorneys in California.Job Summary:We are looking for a highly organized and detail-oriented individual to assist in...

  • Coordinator-Radiation Safety

    2 months ago

    San Bernardino, United States Loma Linda University Medical Center Full time

    Shared Services: Risk Management- (Full-Time, Day Shift) - Job Summary: The Coordinator-Radiation Safety provides support and coordination of radiation safety activities. Is responsibility for coordinating office communications with other departments, regulatory agencies and vendors; provides support services related to program audits, instrument calibration...