Key Account Specialist

1 week ago

Tonawanda, United States Linde Full time
Key Account Specialist-23002307

Description

Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team located in Hampton, NJ. (Hybrid role) The Key Account Specialist is responsible for performing customer service activities with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

 Responsibilities- 

 Key Account Specialist- Customer Solutions - Hybrid Role

·Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.

Processes sales orders and order changes and confirms shipment/delivery dates and cancellations. Provide specialty gas/supplies sales and support to customers, other Key Account Specialists, as well as our outside sales team. Uses business software systems to retrieve customer information, verify inventory levels and process orders. Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices.  Provides quotes for material and freight, order tracking and management within set parameters.  Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines. Responsible for phone inquiries for service calls and part orders. Builds and maintains effective working relationships with all internal Linde customers. Performs at a high level to meet team performance metrics. Access customer and third-party portals to manage po submission, and accounting details Review purchase order details for accuracy vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database Other duties as assigned.

Qualifications

·High School Diploma required, college or equivalent experience preferred

SAP P2E experience preferred

·Minimum of 2 – 4 years of customer service or in store sales experience required

·Prior industry experience including knowledge of current company products (hardgoods, specialty gas, electronic gases, rare gas and environmental gas) preferred.

·Strong computer skills and ability to multi-task in multiple computer applications required 

·Strong verbal and written communication skills

·Demonstrated ability to work independently and be self-motivated

·Ability to work flexible hours

Office/remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde’s current guidelines

Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. , .

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