Workday Technical Account Manager

5 months ago

Atlanta, United States Workday, Inc. Full time

About the Role

Workday is looking for an experienced Technical Account Manager with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large, strategic customers.

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events, and will be responsible for driving escalations and managing incidents for these customers, including internal and external communications with stakeholders.

Key Areas of Responsibility:

Work with Workday's largest strategic accounts to build strong relationships Manage multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers Demonstrate proficiency in Workday products (HCM, Payroll, Financials) and become an expert in Workday's Architecture Review upcoming customer events and planned production activities to identify potential problems, then plan and implement solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Handle challenging situations in a fast paced environment Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday Support organization and tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

About You

4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)  4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level 7+ years of experience in product support, customer success, account management or consulting for a large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)  5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level

Other Qualifications:

BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen Experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels Demonstrated leadership skills and experience engaging with C-level executives An outstanding customer service record A great teammate with the ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars Ability to read, anticipate and assess high stress situations quickly Strong planning and organizational skills (project management experience is a must) Able to travel occasionally (up to 25% of the time) and participate in our 24x7 program

If you meet these basic qualifications and have a passion for building, improving and excelling the customer experience, we invite you to join this fast-paced and growing team

  • Technical Writer Intern

    7 days ago

    Atlanta, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Technical Writer Intern

    4 days ago

    Atlanta, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Account Executive

    4 weeks ago

    Atlanta, Georgia, United States Workday Full time

    About the RoleAs an Account Executive on our Enterprise Sales team, you will play a key role in driving incremental add-on business into strategic named accounts. You will be responsible for developing and maintaining relationships with existing customers, with a focus on upselling via deal management.You will perform account planning for assigned accounts,...

  • Sr. Financial Functional Consultant

    4 months ago

    Atlanta, United States Workday, Inc. Full time

    About the Role Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through...

  • Workday Integrations Technical Lead

    4 weeks ago

    Atlanta, Georgia, United States TEPHRA Full time

    Job Title: Workday Integrations Technical LeadLocation:Atlanta, GA.Number of positions:OneResponsibilities:We are seeking a Workday Integrations Technical Lead with experience in successful end-to-end medium to large implementations of Workday integrations. This individual will lead a team of Integration developers to mentor and deliver. As and when...

  • Workday Financial Expert

    3 weeks ago

    Atlanta, Georgia, United States Workday, Inc. Full time

    About Workday, Inc.We are a leading provider of enterprise cloud applications for finance, human resources, and planning. Our mission is to help organizations of all sizes and industries run their businesses with greater ease, speed, and agility.Job Title: Workday Financial Expert - Deliver Exceptional Customer SuccessJob SummaryWe are seeking a highly...

  • Software Development Engineering Manager, Payroll

    3 weeks ago

    Atlanta, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Workday Associate Manager

    3 weeks ago

    Atlanta, United States BCForward Full time

    Job DescriptionJob DescriptionPosition: Business Architect/ Workday Associate ManagerWorksite: Chicago, IL || Richmond, VA || Atlanta, GA || Kennesaw, GA || Plano, TX ||Pennington, NJ ||Hybrid: 2 to 3 days onsiteDuration: 8+ months (Possible extension or conversion).Must have skills:Workday HCMWorkday TalentWorkday RecruitmentRequired SkillConfigure complex...

  • Workday Administrator

    4 weeks ago

    Atlanta, Georgia, United States PamTen Full time

    Workday Administrator Job DescriptionPamTen is seeking a highly skilled Workday Administrator to join our team. As a Workday Administrator, you will be responsible for maintaining, supporting, and customizing Workday, including Workday Core Financials, Workday Adaptive Planning, and HCM.Key Responsibilities:Configuration and Maintenance: Perform as the...

  • Workday Reports Developer

    4 weeks ago

    Atlanta, Georgia, United States Integrated Resources Full time

    Job Title: Workday Reports DeveloperLocation: Atlanta, GA (Hybrid)Duration: 12+ months ContractInterview: Either Web Cam or In PersonThe Workday Reports Developer creates and maintains reports and dashboards within the Workday cloud-based software platform in Human Capital Management and Financial Management areas for the Client.The Workday Reports Developer...

  • Workday Reports Developer

    4 weeks ago

    Atlanta, Georgia, United States V-Soft Consulting Group Full time

    Job SummaryV-Soft Consulting Group is seeking a highly skilled Workday Reports Developer to join our team. As a Workday Reports Developer, you will be responsible for designing, developing, and implementing custom reports and dashboards in Workday using its reporting tools.Key ResponsibilitiesDesign and develop custom reports and dashboards in Workday using...

  • Workday Reports Developer

    1 month ago

    Atlanta, Georgia, United States HighCloud Solutions Full time

    Job SummaryThe Workday Reports Developer is responsible for creating and maintaining reports and dashboards within the Workday cloud-based software platform in Human Capital Management and Financial Management areas for the State Accounting Office.Key ResponsibilitiesCollaborate with managers to develop an inventory of functional and technical reports to be...

  • Workday Associate Manager

    3 weeks ago

    Atlanta, United States BCForward Full time

    Job DescriptionJob DescriptionPosition: Business Architect/ Workday Associate ManagerWorksite: Chicago, IL || Richmond, VA || Atlanta, GA || Kennesaw, GA || Plano, TX ||Pennington, NJ ||Hybrid: 2 to 3 days onsiteDuration: 8+ months (Possible extension or conversion).Must have skills:Workday HCMWorkday TalentWorkday RecruitmentRequired SkillConfigure complex...

  • Workday Reports Developer

    4 weeks ago

    Atlanta, Georgia, United States Vimerse InfoTech Inc Full time

    Job Summary: We are seeking a highly skilled Workday Reports Developer to join our team at Vimerse InfoTech Inc. The successful candidate will be responsible for creating and maintaining reports and dashboards within the Workday cloud-based software platform in Human Capital Management and Financial Management areas.Key Responsibilities: Collaborate with...

  • Strategic Customer Engagement Leader

    4 weeks ago

    Atlanta, Georgia, United States Workday Full time

    About the RoleAs a Managing Partner - Industries Capability Center, you will be responsible for the overall success of a portfolio of deploying and production customers operating from a hub location potentially across multiple industries. You will be orchestrating the development and maintenance of executive relationships, taking accountability for the...

  • Workday Associate Manager

    3 weeks ago

    Atlanta, United States BCForward Full time

    Job DescriptionJob DescriptionPosition: Business Architect/ Workday Associate ManagerWorksite: Chicago, IL || Richmond, VA || Atlanta, GA || Kennesaw, GA || Plano, TX ||Pennington, NJ ||Hybrid: 2 to 3 days onsiteDuration: 8+ months (Possible extension or conversion).Must have skills:Workday HCMWorkday TalentWorkday RecruitmentRequired SkillConfigure complex...

  • Workday Reports Developer

    4 weeks ago

    Atlanta, Georgia, United States Expedite Technology Solutions LLC Full time

    Job Overview:The Cloud-Based Reporting Specialist creates and maintains reports and dashboards within the Workday cloud-based software platform in Human Capital Management and Financial Management areas for the Expedite Technology Solutions LLC Client Office.The Reporting Specialist is responsible for researching, designing, delivering and maintaining...

  • SAO Workday Integration Specialist

    1 month ago

    Atlanta, Georgia, United States HexaQuEST Global, Inc. Full time

    Job Summary:The State Accounting Office (SAO) provides accounting and financial reporting expertise for the State and is statutorily responsible for statewide financial reporting. The SAO also provides enterprise oversight and management of the State's Enterprise Resource Planning (ERP) system, accounting policy development, financial business process...

  • Principal, Site Leadership and Employee Experience Program Manager

    4 days ago

    Atlanta, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • SAO Workday Reports Developer

    2 months ago

    Atlanta, United States HighCloud Solutions Full time

    Title SAO Workday Reports Developer Location Atlanta GA (Hybrid) Duration 12 Months Interview Type Either Web Cam or In Person Job Type C2CW2 Job Description The Workday Report Developer creates and maintains reports and dashboards within the Workday cloudbased software platform in Human Capital Management and Financial Management...